We were robbed! - Nusr-Et Steakhouse Miami - Reserveringen te koop
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🤮 1/5 - We were robbed!
By 👻 @Júlia L, 10/17/2023 3:00 am
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What a regret for choosing this ill-intentioned restaurant to spend our money, we were robbed! There were 5 of us, we all subscribed to the executive menu of the day so it would be the same amount to pay. The waiter brought the total to the table and I divided the payment proportionally, my sister would pay for 3 and I would pay for 2. The waiter took our cards to pass through the machine elsewhere, when he brought the receipts (asking for a signature on them) I saw that had charged the same amount on our card and my sister's, in this case charging me 50 dollars more. I immediately asked to cancel that transaction, so he accepted the error and took our card again. But what happened was that they charged the amount that was supposed to be from the beginning and didn't cancel the previous one, they said it could take a few hours to compensate the refund... I demanded proof of the cancellation and they said there wasn't one, the manager He gave me his number and said I could call him if I hadn't received it by the end of the day, as it was a very famous restaurant, we believed it and left. We didn't receive it by the end of the day, I sent a message to the manager, he received it first and then blocked me. We went to the restaurant again to complain and demand our money back (147 dollars!), the manager was embarrassed and said he blocked me because he didn't know who I was (having seen my photo and it being a very specific subject? tell me another! and the restaurant at midday only had us and one other table). We required proof of cancellation, they only had the receipt for the two ''purchases'', it didn't mention that it was cancelled. And in the end, after a lot of discussion, the manager and another woman in charge disappeared even with these papers, they left a Brazilian waiter talking to us saying that everything was ok and we were going to receive it from the bank, in short we left with the hope that it would work out. 3 weeks have passed and Inter (card bank) said there is nothing they can do, as no transaction was canceled by the restaurant and we do not have proof of cancellation! Waste of time and a lot of money, indignant!
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