Reservation Nightmare . . . - Norma's Palm Springs - Reserveringen te koop
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🤢 2/5 - Reservation Nightmare . . .
By 👻 @jackeboy47, 03/30/2022 3:00 am
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Made a reservation for brunch on Wednesday March 16th for Sunday March 20th. The Hotel uses a system called "Peak" and the site requires a $20.00 deposit. Made the reservation and received a confirmation of the charge, with no other details. Called the Hotel on the 19th and was told, "no reservation". Called back after looking for the credit card confirmation and was told, all was okay. On Sunday morning two of the four people invited attempted to go in and were told to wait on the street because there was no reservation. When I arrived, showed the individual the snapshot from the credit card company was told, that wasn't proof of a reservation, please call the front desk. Called the front desk and the individual indicated there was a reservation. The person outside said they do not have the peak reservation system and must rely on a printed sheet from the hotel to check in guests/diners. We finally got in ONLY to be told by the hostess, 'no reservation'. Went up to the front desk and was told by an individual that they had no idea what I was talking about when I said the reservation was made through 'Peak' . . . spoke with someone else, went back to the hostess and she said that since this was a 'special occasion' (birthday brunch) she would seat us. The hostess was very nice. The server was nice, service was 'leisure' and food okay. The hostess came up halfway through the meal and asked if we had a reservation for Monday, 21st? I don't know what to say, except this was horrible experience that put a damper on the birthday celebration. I will never go back to the restaurant or the hotel. I just wonder what the $20 fee was for....
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