This hotel is in a great location, that's the only plus. - NOMO SOHO New York - Trade Reserverings
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🤮 1/5 - This hotel is in a great location, that's the only plus.
By 👻 @Giovanni W., 02/20/2023 3:00 am
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I checked in to the hotel and went to my room, there was no TV remote which I let the concierge know about and one was brought to my room promptly. The TV still wouldn't turn on so I called the front desk to let them know and someone was sent to fix the problem. Couldn't fix it so I was moved to a different room. When I got to the new room the key didn't work, the room phone didn't work and it was smaller than the original room. I was moved yet again to a higher floor but that room had a heavy urine odor so guess what?? I was moved to my 4th room! This room wasn't the best but I was so tired I just accepted it as I was just staying for 1 night, a relaxing staycation (or so I thought). To add insult to injury I checked my account and I had a $400 charge on my CC that I used for the hold. I am a traveler so I know about hotels putting a hold on your account but $400!!! is preposterous. When I called to ask about it I was told if you book through a 3rd party they put a hold of $350 w/o explanation to their guests, along with a $49.50 resort fee. If I wouldn't have been able to buy my Beyoncé tix I would've driven down there and caused hell. Overall this was not the relaxing experience I planned for it, just added to my headache
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