AppointmentTrader FAQ - Nobu Hotel Palo Alto - Trade Reserverings
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Nobu Hotel Palo Alto Reviews from The Last Year
Amazing Unforgettable Experience!!
Nobu restaurant has amazing food and great staff! Food-Are so unforgettable all the food just melts in your mouth can’t get enough of those yummy flavors! The restaurants overall are beautiful Inside. We can't wait to go back and be there next time to their Garden patio just to enjoy the weather, beautiful view, food & drink.
lovely hotel
Very nicely appointed rooms, but you must be interested in minimalism and Zen. Massive television great for watching movies. Clean and good service. The bathroom seemed a bit small for the size of the room but was adequate. A great respite in Palo Alto.
Avoid this place.
Our friend stayed there for her birthday, so we called the Concierge and spent $175.00 to send her birthday greetings with a bottle of wine, a VIP amenity, and a Healthy Amenity. When they delivered it to the room they put a handwritten note from the "Nobu Team" celebrating her birthday. The only reason we found out is that she posted on IG her gratitude for such a generous gift from the Nobu staff. What!?! No mention that we ordered and paid for the gifts. When I emailed them, they merely said, "Sorry, we made a mistake." You're right - you made a mistake and that's why I think it would be a mistake to stay there. I don't trust them. (By the way, they substituted the $85 bottle of wine we ordered with a $13 bottle,...rip off.)
Most luxurious work trips ever
Elegant decor, very clean rooms, fluffy towels, comfy beds, friendly staff and a very safe building. There’s also a Nespesso maker and a fantastic iron tea pot in every room! I’ve stayed at Nobu twice on business trips and will absolutely be back. Nobu is close to Stanford and there are a lot of wonderful shops and restaurants within walking distance. The rooms are incredibly quiet. I’ve never heard another guest’s shower, hair dryer, TV, etc. The equipment in the fitness center is all very well maintained and kept clean and tidy. The staff have been very helpful and accommodating on both trips. In February my flight home was delayed and they let me stay in my room until noon. In April my flight arrived early and they were able to check me in midday.
Nice service and such but this hotel is definitely not
Nice service and such but this hotel is definitely not worth the price, it's very tiny and the common areas are quite basic, no pools or jacuzzi. It's inhabited by rich people who really don't have any inkling of what's good value. I wouldn't recommend shashi is much better for a luxury hotel experience
I had the pleasure of staying at the Nobu Hotel in Palo
I had the pleasure of staying at the Nobu Hotel in Palo Alto recently. Perfection sums it up. Greeted by the valets curbside, welcoming and helpful with luggage and assistance to the reception area on the second floor, where we again felt welcomed, offered a steaming hot towel and lavender tea and efficiently and quickly checked in. Danny offered up friendly conversation and information about the immediate neighborhood for our walking pleasure and where to grab a drink, (there was a lovely young lady at the desk too, sorry that I did not get her name, she too was very helpful) then to our beautiful room, not a detailed missed, the most wonderful beds and pillows, slept better than I have in months, very soothing decor, 80" TV , from bed sheets to bath towels gorgeous linens, the bathroom and water closet are state of the art and the room was immaculate. I had breakfast sent up, it arrived promptly, hot! with the extras I had requested and was reasonably priced. When we checked out I left a bag, they called immediately and had it waiting at the front desk for me to pick up. I look forward to our next stay, it was like a trip back in time, when staff truly cared about their guest, thank you.
AC/Heater in the room absolutely doesn't work.
Someone came to fix it but was broken again after 5min. I asked to change a room and the heater was also broken. The whole night was freezing. I told this to the front desk and all they say is they are sorry to hear that.
Back to the four seasons !!!
Not as good as the restaurant! Check in they had the wrong room class. And the wrong length of stay. Waited two hours for them to fix. Then, no electric plugs near the bed. I have a sleep apnea machine that needs a plug! So have to ask for an extension cord. Wait for that. Then install it. It will run from the far side of the room to power the sleep machine. Hope I don’t trip on it in the night! NOT a premium place. Although the staff are very nice.
I had the pleasure of attending an event at the Nobu Hotel,
I had the pleasure of attending an event at the Nobu Hotel, and it was truly a remarkable experience. From the moment I arrived, I was captivated by the hotel's fabulous ambiance. Vincent, the Sales Manager, and the entire staff were exceptional. Their meticulous attention to detail ensured that the event flowed seamlessly. One highlight of the evening was the outstanding food. The chef went above and beyond to accommodate my dietary needs, crafting a special gluten-free sauce for my meal. I indulged in a delightful array of dishes, including Ikura, roasted cauliflower with jalapeño salsa, and brussels sprouts with tomato salsa. Each bite was a burst of flavor and creativity. The culinary journey continued with yellowtail sashimi, black cod miso, chicken antichucho, assorted nigiri, and sushi rolls. The dessert selection was equally impressive, offering a sweet conclusion to the feast. I must mention the bathrooms, which were equipped with bidets, adding an unexpected touch of luxury to the experience. Overall, my afternoon and event at the Nobu Hotel were nothing short of extraordinary. The combination of impeccable service, exquisite cuisine, and attention to detail left me with cherished memories. I can't wait for the opportunity to return and savor another unforgettable experience at this exceptional venue.
My first time and I loved it.
Beautiful decor, beautiful restaurant, beautiful lobby! Everyone working was very friendly. The food was amazing, esp the sashimi and nigiri sushi rolls. I def plan to be back soon again. Oh and the restrooms on the 2nd floor are amazing too :).
they ignore “do not disturb” sign
i got a late checkout extended and stuck “do not disturb” sign on the door. 30 minutes after normal checkout time, housekeeper knocks loudly, opens the door, and asks me what time i am checking out right in the middle of my zoom meeting. wtf? this hotel does not deserve such great reviews when they cannot even observe a simple “do not disturb” sign.
Very disappointing.
Stayed in the Zen Suite. The carpeting was totally stained. Quite disgusting. Our door to the patio wouldn’t close all the way. There were hardly any drawers to put your clothes in. The bathroom was very small. This was an expensive suite. I could go on, but I think I’ve said enough.
A wonderful stay
The Nobu Hotel can be highly recommended as a business hotel. However, it is not really suitable for families. We stayed for 10 days and occupied a total of three rooms. The rooms are nice, modern and tidy. But you can save yourself the extra cost for Ryokan rooms. The tub is at best suitable for a foot bath. Dusting behind the furniture is not so much fun either. I dropped a sock behind the bedside table and when I picked it up it was covered in dust. It's a bit of a shame when everything else is kept so clean. The beds were fantastic and it was very easy to fall asleep. However, you can hear a lot of street noise if the rooms face the street. So if you wake up easily, it's a good idea to get a room at the back. We booked our rooms with breakfast and were able to feast on delicious food every morning. The breakfast menu was small, but the avocado toast and French toast quickly became our absolute favorites. The other breakfast dishes are also recommended. The valet service is highly recommended if you are coming to the hotel by car; as is the case everywhere in Palo Alto, parking spaces are rare. In general, the service was always extremely friendly and accommodating. The only thing that was a bit stressful was our departure day, as they wouldn't let us check out later than 1 p.m. for a room. We had already vacated two rooms by 10 a.m., but our flight wasn't until 8 p.m. So what do you do with eight suitcases and the afternoon when you can't stay in the hotel any longer? I would have expected more consideration from the hotel management. Nobu Hotel can be highly recommended as a business hotel. However, it is not suitable for families. We stayed for ten days and occupied a total of three rooms. The rooms are nice, modern and tidy. However, you can save yourself the extra price for a Ryokan room. The bathtub is, at best, suitable for a footbath. Dusting behind the furniture is not a big deal either. I dropped a sock behind the bedside table, and when I picked it up, it was full of dust. It's a shame when everything else is kept so clean. The beds were fantastic and it was very easy to fall asleep. However, you can hear a lot of street noise when the rooms face the street. If you are easily startled out of your sleep, you would be well advised to take a room facing the back. We booked our rooms with breakfast and had a lovely feast every morning. The breakfast menu was small, but the avocado toast and French toast quickly became our favourites. The other breakfast dishes are also recommended. The valet service is highly recommended if you come to the hotel with a car; parking spaces are scarce everywhere in Palo Alto. The service was always friendly and courteous. Our departure day was a bit stressful, as we couldn't check out later than 1 pm for a room. We had already vacated two rooms at 10.00 am. However, our flight did not leave until 8.00 pm. So what do you do with eight suitcases and in the afternoon when you can't stay at the hotel? I would have expected more consideration from the hotel management.
I was in town for a vendor event and didn't stay at the
I was in town for a vendor event and didn't stay at the hotel for the night. The conference room the event was held in was great. It had a great atmosphere and a good view of Palo Alto. After the event, we had a great social at the bar area with sushi and open seating. I had chosen to do valet because I would have been late for the event and didn't have enough time to find parking around the area. The valet was pretty you, and I had a bad feeling handing him my keys, but I did it anyway. The valet area was busy, and many cars were lined up for the valet. I didn't think much of it afterward, as I had a good time at the event. When I left, the same guy returned with my car, and I tipped him generously, as my car was only a few weeks old, and he seemed to have taken care of it. After returning to my office, I noticed the front right rims of my car were scratched up. This teaches me a lesson to not valet in the future.
Service really really sucks
The supposed 5 stars hotel did not provide laundry service. The concierge just stated that the contracted laundry shop closed down and so no service. No back up plans at all. Had lunch at their Nobu restaurant. A pot of tea took 40 minutes. No water service provided. Tea came after repeated complaints to the waiter. Food was even slower - ordered a few sushi dishes and a wagu beef rice dish. After 40+ minutes of waiting I asked to speak to the manager. The staffs all ignored my request. I had to spot him out and asked if he was the restaurant manager to complain. First and last time staying here ever. Don’t recommend anyone to stay here. Expensive and very poor service.
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Appointment |
Transferring reservations is not supported in AT. Why not just use the name in the AT screenshot?
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Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
Congrats on 3 mil |
🍾🍾🍾🍾🍾🍾🧨🧨🧨 now on to 30 mill!
Need to cancel a bid, not getting a response… how do I do it? |
Click on "Take off the Market Option" in your portfolio
Working on your bid? |
Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
Money gone
I made two buy listings earlier this morning and then discarded both of them as no longer needed. My refund now disappeared in my account, and I can no longer transfer them back into my bank account. I’ve also made another buy order, and now the system is telling me “Bad Balance Combination”. Called my bank to stop all transaction going to this Pheonix Labs and reported as scam
Give the best answerBeen a week and my reservation hasn’t been transferred
Paid the $25 transfer fee and have no correspondence or indication of transfer for 5 days. Any way to expedite or confirm?
Give the best answerPayout time
I just cased out some money yesterday and was quoted payout by 6/19 then today cashed out again and was quoted 6/22 for today’s cashout. Why would it take 8 days to get paid?
Give the best answerUnsold listings bug?
Idk if this is related to the unsold listing % rule but I have listed 6 reservations and sold 5 of them and my unsold listing percentage is ~45%. For some reason the unsold listings have not been converted into sold ones. Does this happen only after the payment is released following the booking or is it an issue that needs to be addressed?
Give the best answerCote reservation
Hi all! I have a res for Cote Saturday night for only $45. Buy it while you can!! I’ll have to cancel it soon
Give the best answerIs Appointment Trader is legit ??
I have 1.3k in my balance but I can do nothing with it because my positve sales is 73%.
I can't list new reservation so I can't grow this rate so I am blocked. The support doesn't answer, I wonder if this platform is not a scam
Last chance for an appointment at Novikov Asian THIS SATURDAY!
8:15pm for two people.
Give the best answerAppointment Transfer
We purchased a reservation for tonight weeks ago and also requested a name transfer. The transfer was never confirmed so we canceled the request today and submitted another. How can we make sure it is transferred?
Give the best answerIs there an easy way to go to the discussion for a buyer's bid?
When I see a buyer's bid, I want to ask the buyer a question. Is there an easy way to go to the discussion for this bid and ask there?
Give the best answerHonest review of AT and advice to new joiners
Forget trying to snipe reservations online by waking up early and booking top restaurants at Carbone or Tatiana or Cote or 4Charles. After 2.5 months of booking reservations by setting up alarms, waking up early to sell appointments. It’s very hard to cash out on this app. During cash out, you have to pay $5 fee +3% transactions fee and max payout per day is $150.
Advice to new users:
- do not mass book reservations
- fill bids only
- don’t try to book reservations online, you need connections and call the restaurant
After putting in about 40 hours of work, I’ve made about $750 sale on this platform but gotten paid $0. Take this with a grain of salt.
Fraud
I believe this site to be a fraud. I paid $158 to get a reservation. Now they want my SS # and other private details in order to supposedly repay me.
Give the best answerCan concierge update the phone number on my reservation?
I requested a name change and need a phone number updated too.
Give the best answerPayouts
Hello All,
I don’t know what else to do as I can’t transfer my cleared funds to my bank account. Customer support is close to non existing and not helpful. How can we keep selling here if we can’t withdraw what we have worked for. They say I have to wait 180 days. This is ridiculous!
Via Carota
Hi all! I have a reservation for Via Carota for tomorrow for 2 people at 4:45PM for only $10 if anyone is interested!!
Give the best answerPayout limits? Have 1k…
Am confused about the payout restrictions. Have nearly $1k sitting, wanted to withdraw some and am surprised to see I can only withdraw $50. If i have to do this everyday I’ll end up paying over $90 in fees just for withdrawing via ACH which doesn’t make much sense to me. Have opened a ticket regarding this, but any input or advice would be appreciated
Give the best answerIs Appointment Trader Doomed?
Looks like New York passed a bill making it illegal to sell a reservation without the permission of the restaurant. Is this the end of appointment trader?
https://ny.eater.com/2024/6/7/24173621/restaurant-reservation-anti-piracy-act-bill-passes-new-york
Deposit account refund to credit card
How do I cancel my deposit account and have the balance refunded to my credit card?
Give the best answerHow to delete listing?
Hi I uploaded a reservation but no one has taken it. I would like to delete the listing so that I don’t get charged the no show reservation fee. And also delete the listing how can I do that?
Give the best answerAny seller support?
Has anyone found a way to get a question answered? From what I can tell there is no way to get in touch with anyone that works at/for AT. Other than the occasional admin posting a consultation offer here and there they are non existent. A lot of people have the same issue I have where we cannot cash out earnings. I cannot get my warning medal removed even though I am under the threshold. Sad to say but seems like AT is holding up everyone’s funds currently. Very scary and makes me wonder….Please reply if you read this admins and can help. Tried every way possible to get in touch
Give the best answerWhat happens if someone changes or shows up for their reservation after I buy it?
As the title says. I bought a reservation but what’s to stop someone from just showing up for it anyway? I’m doing the name change service but it’s still under their email/phone, right?
Give the best answerBOT suggestions
Seems like its impossible now to grab anything with restaurents booked within seconds. Any good bot suggestions?
How long to get verified for payouts?
How long does it take to get verified for payouts? Submitted my info on Monday and still nothing
Give the best answerRestaurant Bought/Canceled Their Own Reservation
I accepted a bid for a popular restaurant in Los Angeles only to receive a phone call shortly thereafter informing me that the reservation had been canceled due to it being listed on AT. I of course need to subsequently cancel the reservation on AT but get this warning that my status will be negatively affected for doing so. I've reached out to customer support about this several times with no response, not sure what to do in this station. Hoping someone can advise.
Give the best answerWaiting on a transfer for tonight’s reservation
I’m waiting on a transfer request to be completed. But the reservation is for tonight. Can I still use the reservation if it’s not in my name.
Give the best answerPayout
I need to be paid for the two reservations I sold as a new user before I do more work to get and sell reservations only to not be paid. Can someone get back to me so I can get my funds. I don't understand the error message about the percentage. PLEASE HELP!
Give the best answer