Love the food and ambience, but our Server was Surly - Nick's Laguna Beach - Reserveringen te koop
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🙂 4/5 - Love the food and ambience, but our Server was Surly
By 👻 @Lilian V, 08/18/2021 3:00 am
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I’ve been to Nick’s several times and always enjoy the experience. The food is excellent and the wine is incredibly low priced.
Bad service is rare in any nice restaurant, and especially rare iaT Nick!s. Our server appeared very unhappy to be there and took it out on us. When we asked for water and didn’t get it, she scolded us that they were out of glasses and she would get to it when they got more glasses. When the steak on one of the meals with undercooked and I said “excuse me” to get her attention, she turned around angrily and responded back to me with an irritated “What?” Same as you might say to a small child that keeps asking a lot of questions. I can go on… But you get the drift. Her service the entire evening was unfriendly and unprofessional. In essence, she was not nice and it shows. Worse, though, she was training a new server. The few interactions we had with the new server were excellent. So I am hoping that the new server recognizes bad service and does not emulate her mentor.
In retrospect, we should’ve mentioned her service, or lack there of, to the manager. It was the only negative in an otherwise wonderful evening.
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