My experience with the event coordinator, Beth, at Napa - NAPA Kitchen and Wine Midlothian - Reserveringen te koop
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🤮 1/5 - My experience with the event coordinator, Beth, at Napa
By 👻 @Shavanti H., 03/08/2024 3:00 am
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My experience with the event coordinator, Beth, at Napa Wine Kitchen left much to be desired. After enjoying several pleasant dining experiences as a guest, I was excited to book a private event for both a bridal shower and a rehearsal dinner. However, my enthusiasm quickly waned when dealing with Beth's lack of responsiveness and professionalism. Initially, Beth promptly provided information on private event booking prices and options, which I found satisfactory. However, after requesting a formalized contract for booking, communication became increasingly difficult. Despite multiple follow-ups over the course of several weeks, Beth failed to send the contract in a timely manner. Furthermore, when I mentioned a change in guest count for the rehearsal dinner, Beth quoted me an amount that was $500 more than the original booking, without any explanation. This lack of transparency was frustrating and indicative of the poor communication throughout the process. As the months passed without any progress or resolution, it became evident that Beth and her team lacked the necessary care and attention to customer service. Despite my excitement to celebrate special occasions at Napa Wine Kitchen, I ultimately decided to take my business elsewhere due to the ongoing disappointment and unprofessionalism displayed by Beth and her team. In conclusion, I cannot recommend Napa Wine Kitchen for private events based on my experience with Beth as the event coordinator. The lack of responsiveness, transparency, and overall communication left me feeling frustrated and ultimately compelled to seek alternative venues for my special celebrations.
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