Worst service we have ever had at a restaurant. nevertheless food *is* very good. - Mourad San Francisco - Reserveringen te koop
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🤮 1/5 - Worst service we have ever had at a restaurant. nevertheless food *is* very good.
By 👻 @wellingtontraveler, 02/04/2024 3:00 am
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We were here for a special occasion birthday dinner. The only thing the restaurant got right was seating us promptly noting it was a birthday celebration. We had a 7.15 reservation and we arrived within five minutes of that time and were seated. After being seated it took at least 10 minutes before our server showed up with no apologies or recognition of the lack of service. His attitude of service was "i'm doing you a favor by serving you". we did not feel welcome in any way. after a poor explanation of dishes and ordering style, we put in our order and waited 30 minutes before the first appetizer showed up. He then paid little to no attention to us at the table and did not ask whether we liked the dishes (another server asked us what we thought of the dishes). we had ordered three appetizers plus a main and two sides to share because the waiter seemed to imply that "chef wants everything ordered at the same time" so i assumed we couldn't start with the three appetizers and then wait to see if we were still hungry to order an entree. after (finally) getting all three apps (it was after 9 pm at this point) we knew we were not hungry so we asked for it to go (we had to flag down another server to convey the message because our waiter wasn't around or paying attention). when he came to our table to ask what our question was, we said we needed the dishes to go. he told us that the meal was being plated as we speak. we had explained that we were not hungry so we couldn't eat it. obviously his only answer should have been "fine i will have it boxed up for you". this individual was a joke in terms of customer service (this is not a complete list of our dissatisfaction with him). while the food was actually good, the awful service ruined what should have been a great night out for my wife and me. for reference, we had dinner the previous night at Kokkari and felt welcomed and well looked after. same for a casual lunch at Cafe de la Presse today. no wonder this place lost it's Michelin star. Food, as i said, is excellent but when your memorable moments of the meal are the awful service, you are failing pretty badly. this was not our first time at Mourad, but we won't be going back.
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