Although the property is beautiful, if you are black stay - Montage Laguna Beach - Trade Reserverings
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🤮 1/5 - Although the property is beautiful, if you are black stay
By 👻 @Leara D., 02/15/2023 3:00 am
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Although the property is beautiful, if you are black stay away. We were there to celebrate our 36th anniversary and when we arrived we were greeted by a nice valet, front desk, concierge and bell hop. The Concierge upgraded our room and walked us through the hotel. The room was beautiful and we were surprised with the upgrade. Great start to our stay for our anniversary. We went to the open lobby lounge and enjoyed time there before heading to dinner and planned to end our day at the open seating lobby lounge when we returned. We returned and eventually the comfortable couches near the musician opened and we sat down and began to enjoy the remaining of our evening. We were later approached by a bus boy who said "you cannot sit here, I meant to put a reserve sign here for someone important". We looked around and noticed there were no reserve signs anywhere and at this point we were the only black couple in the room, why do we have to move and by this point there was no other place to sit near the music. My husband asked for a manager and she proceeded to say that a founder called and ask to reserve the spot and we would have to move. Well there was no reserve sign anywhere in the lounge. All the joy we felt when we first arrived was deflated and to top it off we had booked two more reservations to return in October and December. We do not care about a founder in an open seating area, we are all important. Then the manager says the founders son is playing and he wants to be near him we didn't believe this for one moment and certainly did not impress us. Everyone staying at that hotel are paying guests and there is no cheap room in the place. Everyone should be treated with respect. We watched the musician setup, and the lady who was with him sat right by him, and there was a couch with other people next to him and her. If this is supposed to be his father, why didn't they ask the people next to them to move. Why did they single us out. Well, we know why. My husband told them we would not stand for this disrespect and would not stay there overnight. We packed up our room and asked that they not charge us. They apologized and accommodated our request. We have subsequently canceled our October and December reservations and will go back to hotels that cater to all. This may sound petty to some but it was the cold tone of the waiter and manager who caused this and could have handled this situation better.
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