I grew up right next to this hotel and always enjoyed - Montage Laguna Beach - Trade Reserverings
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🤮 1/5 - I grew up right next to this hotel and always enjoyed
By 👻 @Christianne K., 01/19/2023 3:00 am
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I grew up right next to this hotel and always enjoyed walking around the park and being invited by the owners to celebrate New Years in their lobby. Things have really changed since the new ownership it seems. I was visiting home around Christmas and me and my two friends gathered at the fire pit which we have done so many times before. After enjoying about 15 mins catching up, a security guard by the name of Sam, asked us to leave since we weren't "guests". Mind you, I'd been to that bonfire for years with no problem. He got in our faces and told us we were trespassing though we were literally just sitting there enjoying ourselves no causing any harm to anyone or anything. When did the rules become so strict? We asked for more clarification on why was private and public since we had never had an issue and he couldn't give us a clear answer so we just decided to call it and leave. He then brought his 2 managers down as we were walking back to our cars. As we were walking he yelled at us "here's my managers, see you can talk to them and they'll tell you you're wrong!" It was a really cold and uncomfortable situation heightened by a power hungry security guard who could use some retraining in hospitality management. I hope this is not the norm or direction the hotel staff is going. I'm not looking forward to going back. Just a shame really!
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