Restaurant L’Express Monaco city - l'Express Monaco - Reserveringen te koop
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🤮 1/5 - Restaurant L’Express Monaco city
By 👻 @Ingrid B, 11/20/2023 3:00 am
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We have been coming to eat at this restaurant for over 20 years several times a year on a very regular basis. I came on Saturday to reserve a table for two people for Monday 20/11. When I made my reservation last Saturday, I asked the waiter for the special of the day for Monday, he told me I don't know how to call the same morning you came, which I didn't do. We arrived as planned at the express today for 12:30 p.m., the waiter presented us with the à la carte dishes, we asked for the menu of the day and there he told us no menu of the day on public holidays, something which was not made clear to us when we visited for the reservation. Clearly we would have known that there was no daily menu that day, we would have postponed the reservation to another weekday (staying in Monaco city). I went to the restaurant bar where I mentioned this problem to the manager who looked at me and said there is no daily menu today, just the menu. I told him okay. But when I asked the waiter on Saturday when booking on site if there was the daily menu on Monday, he confirmed that yes. His response was I'm not going to make you the dishes on the menu at the price of the daily menu! with a casual, even arrogant tone. I told the manager that we were leaving without lunch, which he completely ignored. I am very disappointed because it is a very good restaurant but the management needs to be reviewed, in particular the consideration towards loyal customers.
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