My wife and I are pretty easy going and have never posted - Le Sirenuse Miami Surfside - Reserveringen te koop
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🤮 1/5 - My wife and I are pretty easy going and have never posted
By 👻 @Sheldon G., 03/10/2020 3:00 am
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My wife and I are pretty easy going and have never posted anything negative about restaurants or other establishments in the service industry. However last week we had an experience at Le Sirenuse that we feel we need to comment on. We had a reservation on March 5th which we made several weeks before. Around 3 pm that day after being inundated by the 24hr news about the cronavirus we started to feel uncomfortable about going out that evening. As compared to our home in Canada, the US at that point was woefully negligent in their response and particularly testing. We are 60+ and I have had pneumonia in the past. So we are part of the "at - risk" group.We felt that the restaurant location in a highly popular Four Seasons Hotel was the kind a place that the experts were suggesting that those at risk should avoid as the Hotel attracted many overseas travelers from all parts of the world.The restaurant accepted our reservation but refused to back down on the cancellation fee of$50. Quite pathetic as they still had 6 hrs to fill our 2 seats!!!Furthermore the showed a complete lack of empathy given the degree of concern that has been created . Whether our concern was appropriate or was overblown is not really relevant, the restaurant's response shows a high degree of arrogance and in our mind is pathetic. Maybe the food is good but by refusing to back off of the cancellation fee, we feelit is being prepared by people who work in an environment that exhibits disregard and callousness to their clientele.
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