5 stars once again, amazing service from Hana. - KIWAMI by KATSU-YA Los Angeles - Reserveringen te koop
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😍 5/5 - 5 stars once again, amazing service from Hana.
By 👻 @silvia k., 03/29/2024 3:00 am
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The best server there is , definitely take a visit for her. HOWEVER we did have horrible experience with one of the servers. We noticed our original server Kazumi greeted us, but then within 25 minutes we never saw her again and were waiting to order. Hana immediately came and checked in with us. Not to sound snobby but me and my family have been dining with the KATSU-YA Group for years, and only recently been coming to Kiwami. The food is phenomenal, I will say though the garlic albacore special was horrible. I think the combination doesn't go well at all, especially with the unnecessary truffle on top. The garlic butter combo goes best with yellowtail! We got many of the specials, got the toro nigiris with the wasabi on top (amazing quality) , got shishitos, edamame, Handroll, creamy salmon roll, 4 rounds of sake, and so much more !! All amazing quality as always. After coming to kiwami for months now, I will say I am beyond grateful for how Hana handle's situations and how delightful she is in her suggestions. Always recommends the best foods, gives great tips on combos, and has amazing energy. Everytime we've ate here , she has been phenomenal and I have recommended Kiwami solely because of the great service provided. Our original server Kazumi took almost 30 minutes to take our order, it was not busy at all, and we noticed very nasty stares from her to our table every so often. Even though we just placed a couple started from Hana, Kazumi still never checked in with us until it was time to buss the table and bring the check. We also noticed that the check had Kazumi's name on it which meant our tips will be going towards her, even though she never took any of our orders throughout the night, never checked in with us, and never served us ever ! OFC we tipped Hana, and ofc we left a tip on Kazumis check because we will never leave a $0 tip. Just pointing out that every time I come here, Hana is always quick to greet customers and makes sure all tables leave happy. She even checked in with us when she noticed we didn't touch the garlic albacore special that we didn't like ! Maybe we caught Kazumi on a bad day, but never checking in with us and giving us dirty looks just because we asked another server, who we were familiar with and absolutely loved, was uncalled for. Just check in with the guest next time! All is well, thank you Hana (insert heart emoji) See you next time !
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