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Dallas's Best Restaurants that are most frequently booked by customers of Katy Trail Ice House Dallas
Katy Trail Ice House Dallas Tripadvisor Reviews
Latest Reviews On Tripadvisor
20 Reviews
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Great place to hang out with friends
Great experience with outdoor dining. Excellent service. Loved the ambience even though it's crowded. Would have been 5 star rating of the was more choice for food.
Be the first to ReplyWorst Experience Ever!
This is the worst place in Uptown because they treat people like crap. They don't know the meaning of hospitality...the food is mediocre and over priced ...it seems as if the management is trying to destroy this business. I will do all I can to help. DO NOT WASTE YOUR TIME OR YOUR MONEY HERE. READ THE REVIEWS...ITS ALL THERE.
Be the first to ReplyThis restaurant has gone down hill.
I never thought I would have to post this nut here we areโฆIโve loved ice house for years, it has been the one of the best places to come on a nice Dallas day! However and sadly, the management staff has been incredibly rude. My newly engaged couple friends who were in our party wer celebrating their engagement, and several of us brought gifts for them, which happened to contain sealed bottles of champagne in gift wrap (as is natural for a celebration). The staff refused to let anyone bring these types of gifts into the restaurant, stating (inaccurately) it was โillegalโ, despite us doing this at COUNTLESS other restaurants. Katy Trail Ice House was also very rude about this. We had an attorney in our party for Dallas County in our party, who confirmed this is not illegal and that the staff were lying directly to us, the customers. Beyond that, we had a bench table on the corner, and had used a chair from a nearby party that was not using it nor where they the duration and beyond of our stay. After 3 hours of using the chair without issue, we were approached rudely and aggressively by 3 staff members instructing us, to put the chair back. The guest using chair had already tabbed out with his check visibly in front of him for the staff to clearly see, but they were adamant. We put the chair back, and then the front door staff came back again and moved it next to a tree, where it could not even be utilized for other guests to use. Our waitresses were both fantastic, however our experience was sadly ruined by the front of house staff and management. Even our waitress agreed that they have had consistent issues with their front of house staff. It's common knowledge that the service has severely nosed dived here, but we have always attempted to defend it. Sadly, I now have to agree after this unacceptable and easily avoidable experience.
Be the first to ReplyFun sports venue with great food and drink!
What a fun spot. Great venue, great food, great service... do you see a theme here? We were there with a large group for a special event and the staff couldn't have been more accommodating. The food and drinks were really good, despite how busy it was, the service was fast and more attentive than you could imagine. Highly recommended!
Be the first to ReplyFun outdoor spot with friends
They have plenty of parking and even a valet at the restaurant. Food is okay but the drinks are great. It was more of an outdoor sports bar with tons of seating available for any size party. This is a fun spot for a Friday afternoon with friends. Donโt forget to also bring your dogs!
Be the first to ReplyA New Favorite
We love this restaurant. Why didn't we eat here sooner? Service is fast, friendly and attentive. They clean your table quietly and more quickly than anywhere I have ever been. The hot dogs are superb.
Be the first to ReplyMrs
rudest staff in texas! have never been treated so horrific and horribly. Seriously feel like iโm suffering from ptsd after our family was treated so awfully at the Katy Trail ice House today! Manager is an awful human being and never will i ever return there again. i have never been treated this way, ever. i canโt even put how horrible we were treated into words! The absolute WORST!!!
Be the first to ReplyJust donโt go there
Itโs my daughterโs wedding weekend and this place ruined it!!! Rude service and all about the dollar! A wedding party ready to spend several thousand dollars and this arrogant joint is rude?! Too many options in Dallas and metro to go here again. Please, donโt waste ur time and hard earned money.yes, Iโm a hurt Daddy. But passionate to write this!!!
Be the first to ReplyCheck your tab!
The price on the menu was not the price I was charged for the patty melt. Plus be sure to ask what the up charges are. My Cosmo ended up costing only $1.50 less than an amazing Cosmo at Del Friscos in Uptown. When I brought it up to server, she said she would mention to manager. As I walked out, I asked to speak to the manager. All he said was "ugh." No apology. A simple apology does wonders versus a "ugh." The food itself was okay. Much better places to go for the price.
Be the first to ReplyKudos to Katy Trail Ice House
Absolutely delicious food and such a fun atmosphere! We were there on a 105* day, but thoroughly enjoyed our time- thank you for the cool misting machines, and lovely shade trees!
Be the first to ReplyFun eats & drinks on the Katy Trail
Sprawling outdoor seating right off the Katy trail. Go for beer, BarBQ, burgers, salads & sides. Outdoor patio seating with music, TV's showing sports, and lots of dogs in attendance. Food was good, service could be a little spotty. Drinks are huge! Limited vegetarian options.
Be the first to ReplyWorse experience ever!!
Service is terrible and waitstaff is rude!! First we had to go to the bar after our food was delivered and ask for plates and napkins. We never received those and after waiting for over 20 minutes we ended up having to go to the bar to order drinks. The waitress who was new and confrontational threw a fit and cried. The food was mediocre and I can tell the place is going downhill because noone was there. Could be a good atmosphere and has been in the past but too many bad vibes and too many rules (Not letting you pull tables together for a larger crowd eventhough we had 9 people and noone was there.) We have gone here for years but things have changed and this establishment is going downhill. Don't waste your time or money!! Food terrible and so is service!
Be the first to ReplyNot fun
Too many rules... so ridiculous use to be a fun afternoon. I can see placing rules after a certain time..but a food truck that requires a food purchase to buy a beer especially when you're waiting on a table to eat. Of note this is the only way you can have a beer prior to your table being ready.
Be the first to ReplyWorst staff in DFW
If you've ever wondered how it feels to be in prison, visit the Katy Trail Ice House! The guys working the front door apparently couldn't make it in to law enforcement so they get off on being the "man in charge" here: barking orders at customers, degrading them, and just generally treating folks like they're not human beings.
On a slow afternoon where there were loads of free tables, I was in a group that had reserved a table and we were given one that was too small. We asked our server if we could pull up an extra chair and she said we couldn't because "our head of security is working today and he's really scary". Then as more members of our group arrived, several of them were intimidated and harassed by this man. My wife was reduced to tears after he berated her in front of the whole line of people at the door and wouldn't allow her inside. Then another couple in their 60's were denied entrance as well. Keep in mind these people hadn't violated dress code, acted entitled, or done anything wrong whatsoever, they just had the audacity to ask to join our group that had been seated already.
Looking through the reviews now, I can see the door guys engage in this behavior constantly. When your restaurant is getting numerous bad reviews for a single reason, you'd think management would have done something about it but obviously they don't care and are fine with their patrons having a miserable, humiliating time.
Try the queso
Food is good. The first time we went our waitress was not at all friendly and definitely did not appreciate her but I have since been back twice and the service was better. The Loaded Queso is amazing and that is coming from someone who does not like queso. Be warned though the nachos literally only come with SIX CHIPS!! It was such a disappointment when we came with a big group of friends to split 6 chips. The onion rings come with either 3 or 5 big rings - work server this time around was nice enough to let us know ahead of time of this. The beers are as advertised, cold. And prices are average. Fun outdoor area with lots of TVs to watch sports games.
Be the first to ReplyNice spot for a casual hangout
We stumbled upon this place by chance, and were pleasantly surprised!
Really good place to enjoy a beer with friends in a very casual setting. The prices are aligned with Dallas ($6-7 for each beer), but I felt like the glasses were bigger than usual.
We also got loaded fries: they were $15, which is quite a lot, but the portion was so big that we ended up sharing them within 4 people, so in the end it is kind of okay.
Yes, go here.
This place is fairly busy all day Saturday and quite large. They smoke their meats all night and when they sell out, they sell out. So donโt delay! The smoked turkey, brisket and ribs were all amazing. The beers are cold and served in Margarita glasses. Step off the Katy Trail or pull up to the valet and park (or if youโre like us, find a spot on the street). Ample indoor seating plus a ton of outdoor seating, which is shady; and the entire area has misters. Whether youโre just there to cool off with a drink or having lunch with your family, itโs worth the stop.
Be the first to ReplyIndoor and outdoor no fuss eating place
I went here after a nice walk on the Katy Trail. They had a great selection of beers. Community Brewery Mosaic is recommended. There is an indoor bar with big screens showing a variety of sports. The outside was very busy with typical bench seating. The food as great and was delivered quickly. Highly recommend this place.
Be the first to ReplyOutside dining at its Best!
Very fun outside casual dining beside the Katy trail. Picnic tables sprawl all around, TVs everywhere with sports showing! Very pet friendly with many cute dogs around. The food selection is mostly bar food , but itโs good. Great selection of beer on tap! The area is all shaded and just a great place to be!
Be the first to ReplyGreat concept but donโt expect much..
Great concept and very cool setting but service and execution could be significantly improved.... a win for the clients and for their business. The drinks are decent but service is slow, orders were incorrect, lots of different people delivering drinks and food with no accountability for follow through. If they were organized could have doubled our bill with food and drinks but we left disappointed and frustrated.
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