When things fall apart, a great restaurant regroups - Justine New Orleans - Reserveringen te koop
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New Orleans's Best Restaurants that are most frequently booked by customers of Justine New Orleans
Ranked #14 in New Orleans's Best Restaurants.
😍 5/5 - When things fall apart, a great restaurant regroups
By 👻 @TSCOTTP, 06/17/2022 3:00 am
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We all love a fine dining experience where everything, from the host’s greeting to the goodbyes on the way out is flawless. The service impeccable, the food exquisite, the whole evening one to remember and tell one’s friends about. But sometimes, I’m even more impressed with how a restaurant handles it when everything goes south. Even regular restaurant-goers often don’t seem to realize how many moving parts are involved in delivering that experience and how, particularly during the height of the rush, one little wobble can result in a cascade of complications. We probably started the wobble when Lynn went to ask the manager, after we’d ordered drinks, if we could be moved to a different table. Justine is a small, boisterous restaurant so it’s going to be somewhat loud in any case, but the table next to us had six very exuberant guests, having too good a time for the three of us to be able to converse at all. There weren’t a lot options, but the manager graciously moved us over one table, which was just enough. However, before the manager was able to get word to the waiter, the people delivering the drinks were bringing them out, confused that they’d been directed to an empty table. We flagged them down and got that straightened out, and our waiter regrouped and we got our orders in. Next wobble, though, was when MJ order two appetizers as her main. Somewhere in the transmission from waiter to kitchen to expeditor to table one of those became a shared appetizer, which arrived along with extra plates for the sharing. We waited a bit for her other appetizer and our mains and then deduced what was going on, flagged the manager, who talked to the waiter, and there was another flurry up and down the line. The mistake meant that our mains would be delayed, since they’d been timed to allow us to finish the shared appetizer. As things were getting properly sorted, our waiter apologized again and said, brightly, “Could I get you each a glass of champagne?” Well, sure! So she did, and the manager stopped by to apologize, and when the rest of the food arrived (and it was all superb), they kept a close eye on us, making sure that everything was to our liking. The new table had given us just enough separation from the boisterous group for us to be able to converse easily, the champagne had nicely nudged us into being amused at the situation, and when we finished our meals (and I emphasize again, the food was excellent), we were well satisfied. And then a dessert arrived, with three spoons. We looked around. Given the hiccups of the night, we guessed that this was someone else’s order, but the manager appeared again, saying, “If you don’t mind, this is on me.” Okay, then. We dug in and just as we were finishing, another arrived, and then a third, each one different and differently delicious. By now we were giggling at the whole situation and easily just as happy as if this had been one of those flawless evenings. And, frankly, it made a better story. It's worth pointing out that every restaurant we went to that week in New Orleans was understaffed (as remains the case for most restaurants all across the country) and everyone is working harder than ever to give their guests the best experience they possibly can. But even in the best of times, with a full crew of experienced, well-trained people, something will occasionally go sideways. And once that wobble breaks something loose, getting everything back in line is a huge task. But the crew at Justine were determined that we were going to have a great experience, and indeed we did. I can’t wait to go back and see what they deliver when everything runs as it should.
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