Had the most terrible experience at JCB tasting lounge. - JCB Tasting Lounge San Francisco - Reserveringen te koop
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🤮 1/5 - Had the most terrible experience at JCB tasting lounge.
By 👻 @Kelsey K., 11/24/2020 3:00 am
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As a member of Buena Vista, their sister winery I expected to be treated with at least average service but that was not the case. I was seated in the back corner and explicitly told our server Nina that I was a member at Buena Vista and that I was looking to taste and buy a bottle with my member discount. She came back over 20 minutes later and served us a menu that only showed prices for a membership at JCB. After I asked her which wines would be included with the sister membership she recommended a $75 Cabernet and said it would be an additional 20% off. It took another 30 minutes to get the bottle and then Nina just left the bottle at the table and made us pour ourselves. This was pre-covid so I expected to at least be served given the prices of this place.The worst part is once I was given the bill I was charged $150. I assumed it was a mistake and asked Nina to honor the sister membership prices we discussed and she told us that the $75 was only if you had their membership. I immediately asked to speak with her manager since Nina originally lied about the pricing. Her manager Kelly came out and was extremely rude and charged an ADDITIONAL $20 corking fee on top of the $150. A corking fee for their own wine and to not even have the server pour a single glass.I was embarrassed that I brought my friends here and I will never go back or recommend this place. Such a shame since I am a member at one of their sister wineries.
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