Awful customer service - Isabel London - Reserveringen te koop
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🤮 1/5 - Awful customer service
By 👻 @ELISE V, 02/14/2023 3:00 am
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Absolutely APPALLING customer service. Booked a month ago for Valentines Day, they sent the wrong set menu to us, which I only found out because I checked before going. We had paid in advance & they refunded the money (because we cancelled as we didn’t want the actual menu they had), which is the absolute minimum they could do, BUT, the manager felt that by refunding she had gone above & beyond & even tried to remind me of their cancellation policy- the policy doesn’t stand when you made the mistake! My husband & I don’t go out often, & now, because of their stupidity, we are not able to go out tonight, & obviously wouldn’t find another table somewhere else at this point on Valentines Day. I of course understand that mistakes happen, but an establishment that tried to put the blame on the client, when they have written proof it was their error, is likely one you’d want to steer clear of.
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