Ippudo used to be our go-to ramen place in the area and - Ippudo Westside New York - Reserveringen te koop
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🤢 2/5 - Ippudo used to be our go-to ramen place in the area and
By 👻 @Wailana W., 03/18/2023 3:00 am
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Ippudo used to be our go-to ramen place in the area and believe me there are plenty of places from which to choose. This last visit was not so much about the food as it was about the service. Expect a wait as they're always busy. We don't mind the wait but we do expect some accurate information when we put in our name. There is someone in front who enters our name for 2 people into her iPad and tells us it will be a 20 minute wait. We wait but then see other parties who came after us get called to be seated before us. We go up the hostess who took our name and reminded her we had already been waiting 20 minutes and have a show to catch. She then runs off somewhere and we see her go to clear some counter space, presumably for us but no, it's for another party. The 20 minute wait became a 45 minute wait so finally by the time we were seated we quickly surveyed the menu and tried to order the quickest thing, a bowl of ramen, a sushi roll and some chicken appetizer. We waited about 10 minutes for the server to come back to our area to take our order. There seems to be a trend of the hostess and server disappearing for a significant amount of time after making initial eye contact with us. We can see the kitchen from where we were sitting at the counter and we know the server wasn't there putting in or taking out orders. Our server was no where to be found so I was curious where she might have gone for so long? We seriously thought she might have taken a break because it was quite a while before she returned to take our order. While apologizing for making us wait would have been appropiate, she seemed annoyed when we tried to flag her down. We were just trying to let her know we were trying to make a show. Did she go to the other room and serve other customers? We had no idea. Now we were getting nervous because we had been waiting altogether about an hour and we didn't even order yet and the theater is about 6 blocks away. After she finally took our order, my bf got his ramen and chicken pretty quickly but my $20 shrimp tempura sushi roll still didn't arrive. I told my bf to start first and eat the ramen and not wait for my order to arrive. When my roll finally arrived, my bf was done with his ramen and I was rushing to eat my sushi so we could get to the show on time. Are they understaffed? Also, both the hostess and the server in particular, simply ignored us several times during this 1 hour wait. We just wanted to make the server aware we were trying to make a show but she seemed to not have a method to her excessive motions, told us she would get to us soon and never apologized for making us wait the 10 minutes after waiting 45 minutes to be seated. I found it rude she wasn't concerned that we had been waiting at her station and her demeanor was inappropriate. It's too bad that the service has diminished. It will be a while if we ever come back to Ippudo again.
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