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Houston's Hackensack Reviews
Outstanding Dining Experience
Outstanding service, probably the most professional service I have experienced in a long, long time. Everyone works together as a team. Extremely efficient, competent and courteous. The service while attentive is not intrusive. Food was excellent,
Horrible experience
I Houstonโs Restaurant, Hackensack, NJ (Shops at Riverside) Date: Wednesday, June 25, 2025 On the evening of June 25, 2025, my family had an upsetting and disappointing experience at Houstonโs restaurant located at the Shops at Riverside in Hack
Top notch!!
Thank you very much for the lovely experience at your restaurant yesterday! Excellent service, food, drinks and ambiance. Visiting from Ireland. I hope to be back real soon!
delicious food, but work on seating policy
I loved my salmon salad. So fresh and worth the wait. Did not like the restaurant host not telling us that people with reservations get seated before us. I was told we should reserve two weeks in advance. I have eaten at many upscale places and do no
Horrible management
After spending $500 for dinner manager embarrassed my guests saying we didnโt leave a big enough tip. Our bar experience was separate from table experience. Very unprofessional
Insincere
The reservation staff is insincere and superficially nice. They will not accommodate you no matter what. Came here at 5 pm. Reservation is closed. Called one hour later.. reservation opened. Run there to find out they wonโt accommodate parties mor
donโt waste your money at this place
Was very excited to eat here until I actually got inside the building. It took forever to be seated and even longer to be served. Was very disappointed in the quality of food and even more disappointed with the rudeness of our server. Do not waste yo
Refusing to serve an Autistic child and family.
Refusing to serve Autistic kids and families. I will never eat at your establishment and will let the world know how rude and crass you are to your patrons. Cancel this discriminatory restaurant asap!! From every Autistic Mama....FU! ๐๐ฅ
Terrible service / Rude Attitude
Terrible service me and my wife waited about 30 min for them to take our order. I had to find the manager and give my order at a register. after the waier was giving us attitude for going to the manager. The employees seem busy just socializing wi
Disgusting staff and chefs
Absolutely disgusting attitude of staff and chefs, Iโm an adult that suffers with autism wearing headphones , they spoke to me like I was dumb they ignored me when I asked for something and treated me like I was a child wonโt be going again canโ
French dip au jus($28) was nice.
The au jus itself was very tasty. The fries were above average. The ambiance was very nice as well. The staff were mostly competent. It was clear that our main waitress tried very hard, but the person helping her that brought our food was not.
This my favorite restaurant.
Their prime rib sandwich is amazing as are their ribs. I would eat here even if you told me the cook spit in my food. Thank you
The must try is the Hawaiian steak and rotisserie chicken.
Ordered with the nice waiter that addressed our vegan concerns for one of our friends. The steak used to have an awesome kale salad that is no longer served but was cooked well medium rare. Chicken was succulent and pairs well with the wine. Check it
The manager is an asshole.
I had booked a reservation a month out for 4 but couldn't respectfully accommodate another guest I had with me last minute. Horrible hospitality & service. Someone please fire him immediately.
Excellent excellent I really enjoy the Chicken the company
Excellent excellent I really enjoy the Chicken the company the roast beef is a sandwich so not very happy about but the service is appreciated and the ambience is excellently
Overpriced chain food
I had never been to Houston's before but my in-laws love this place for some reason. I don't really get it though. It's so dim in there, and the food is way overpriced for what it is. Our party of four came in on a Sunday at around 1 pm for lunch. I
I had never been to Houston's before but my in-laws love
I had never been to Houston's before but my in-laws love this place for some reason. I don't really get it though. It's so dim in there, and the food is way overpriced for what it is. Our party of four came in on a Sunday at around 1 pm for lunch. I
Houstons never disappoints! It's one of my favorite local
Houstons never disappoints! It's one of my favorite local restaurants/franchise. Appetizers: they have best spinach dip + chips Entree: Ding's Chicken Sandwich is the best! I get it every time. Dessert: 5 Nut Brownie with a cappuccino **chefs kiss*
I hope this message finds you well.
I am writing to share some feedback regarding my recent dining experiences at your Riverside Square Mall location, where my family and I have been loyal customers for the past 12 years. On our visit last week, I ordered a margarita, which I have enj
Made a complaint to their main office and no one ever
Made a complaint to their main office and no one ever called me back I gave them all my information how to contact me
They wouldn't seat us because we had five people.
My husband and I and our 7, 6 and 3 year old. Ridiculous and we will never return to that establishment. I will be calling the manager. It made no sense.
Not family friendly
Houston's is no longer the best since it has secretly initiated a corporate policy which I perceive as discriminatory and prejudicial. It used to be our go-to as a family for celebratory events. At no time did we ever have a problem being seated as
Inclusivity doesnโt exist here
Their 2024 elitist mentality is not okay. They are not inclusive. Excellence of Service & Staff doesnโt exist here anymore.
Unprofessional Management
My friend and I have been going to Houstonโs for about 6 years now, especially for birthday dinners. I made reservations almost two weeks prior. The food was good and our waitress very pleasant. However, our dinner was ruined by management! First a
I use to go to this place maybe twice week not anymore
I use to go to this place maybe twice week not anymore after last night we waited 1,5 hour at the bar and the bartender keep telling us your next you next and keep seating other ppl so I decided yo leave , by the time we were waited we had ordered 1
I love the seared tuna here it's the best ever ! I love
I love the seared tuna here it's the best ever ! I love the ambiance the food and everything! I've been here many times
My all time favorite Consistent with food taste and
My all time favorite Consistent with food taste and options The atmosphere always inviting The service is good
pretentious, keep it dark no windows trying to create a
pretentious, keep it dark no windows trying to create a nightclub vibe, small portions , they charge for bread, $20 martinis, cappucaccino served in a expresso cup maybe 3 ounces, waited for a table other people seated first . won't be back
Simply the best restaurant in America.
I've been enjoying Hillstone Group for 20+ years. The service, food and ambiance are always top notch. Lastly while it's not cheap it's an incredible value given all the things above.
Manager completely disregarded my concerns regarding the
Manager completely disregarded my concerns regarding the service we received. I was effectively told I was "wrong" for feeling like our service was inadequate and did not make me feel like he cared at all. I used to come here 2x per week
0 stars for me I have always felt like they did not want
0 stars for me I have always felt like they did not want large party's or kids !!! and that's very off putting but I have never seen a restaurant that will tell you that they can only seat four people at a table but that's fine so we went along with
I am never disappointed at Houston's.
I can't recommend this place enough. The staff is always very kind and are always happy to help. The spinach artichoke dip is delicious and refills on chips are endless. The chicken sandwich is the perfect combination of sweet and savory. I had it
Always great food & service.
Monicawas a lovely server answered every question. We were so happy that grilled artichokes were back on menu so delish
My all time go to place in past two decades! Dined at so
My all time go to place in past two decades! Dined at so many places, this Houston/Hillstone location is among all the very best and unique! Ambiance is attractive! Food and service are always great!
DR. Rev. Martin Luther King Dream - Will Never Come True Due to Discrimination at Houston's!!
Dr. Martin Luther King had a Dream, but it is NOT found at Houston's in Hackensack, NJ! People Lie but Numbers and Pictures Don't! This Chef came out of the Kitchen and over to the Lobby area where My Nephew & I were waiting for a Table! In 2023
Dining while Black in NJ is not easy ๐will keep my money in my pocket will never spend money with them or any affiliate
Went with my black family of 5. Was told no seating for 5. White family of 5 came in and was seated.
Horrible treatment and Experience
It was my father-in-laws birthday which turned out horrible because of the treatment we received at Houston's last night. We made a reservation online for 5 people but were told that we only made it for two! So after all 5 of us were seated at a tab
Disappointed Regulars
Houston's is nothing more than a high-priced corporate cafeteria. I made a reservation for four a week ago and my youngest child joined us last minute. We were thrown out of our booth because we had a party of five despite the fact that we were comfo
Wonderful
Although it's a bit pricey I cannot stop going to this restaurant, every single staff member are extremely nice, they have the best cook the best service and the food is ๐ฏ great. I cannot wait to go back again.
Worst Hospitality and Discrimination
This was absolutely the worst hospitality I have ever accoutered. We had made a reservation 30 days in advance at 5:45pm so that our children could have their last dinner before leaving for camp for seven weeks. Itโs been a tradition for a deca
Donโt go here-
Rudest staff in NJ and that is saying a lot! Riverside Grill next door is so much nicer anyway, has a better menu and natural light. Matride was so nasty and said they donโt take parties of six when there are clearly lots of tables for six open.
Unrealistic Prices๐
So EXPENSIVE , Hustons Has Excellent Food, Why So Much Money? The Food Is Consistent With Many Bergen County Restaurants, Not The Price!
What place closes their kitchen at 9:30 pm on on
What place closes their kitchen at 9:30 pm on on Friday/Saturday night in Bergen County/ metro nyc area? I don't know what's happened since the pandemic, but people don't want to work and make money. Just insane that you walk into a place like this a
If I could give this place zero stars I would.
Every time I've tried to spend my money here it's like they are too good and don't want it. I've been told multiple times this place doesn't take reservations (by the person answering the phone), but yet when I came tonight, they turned me away for n
I never knew about Houston's.
Went here for lunch with my wife. Oh my God I wish it was one of these in my hometown food was amazing. Drinks were spectacular and our server was awesome. I will definitely go to any Houston I see.
Houston's is the McDonalds of higher end chain restaurants.
I mean that in a good way. The menu is small and consistently the same. The location in Hackensack is constantly packed and people keep coming. Most people have their go to's and know what they want before they even get there. Mine is the Spinach Dip
Bad rude management
I came with my family and had a reservation and manager Todd Martin and Sam K. Threw us out and handled our family in a discracefull manner. I come once a week. You should find a way to make this better. You should not hire managers that can't handle
What a terrible experience !! We traveled from Long Island
What a terrible experience !! We traveled from Long Island to have dinner! We had a party of 7. The hostess ssid we cannot accommodate parties over 5!!!! I said ok can we have two separate tables with two separate waiters- Houston's reply oh we canno
If I could give ZERO stars I would.
We eat at Houston's Beverly Hills, CA at least four times or more a month. We are treated with respect and amazing customer service. I made a reservation for my family of four at this location and last minute had a fifth person join us. I didn't thin
Stopped in for a drink before a movie .
. my friend and I couldn't sit at bar it was full so we sat at booth in bar.. my daughter came to meet us before movie and ordered a drink .. we were immediately confronted with "only two ppl allowed in booth" we said we were finishing our
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If there is no user posting that fits your schedule, you can bid on your preferred time.
Let's say Peter has a great morning and decides to take his three friends to Houston's Hackensack at 6 PM the same day.
He checks the restaurant's website and sees that no reservations are available. He then looks at the Houston's Hackensack page on AppointmentTrader, but finds that there are no user postings either.
That's where the community-driven bid process comes in.
Peter can place a bid on AppointmentTrader, which serves as a reward for any community member who chooses to work on securing the reservation. AT then notifies experienced users who may be able to help.
Step-by-Step Process
1.) Setting a Reward (Bid)
* AppointmentTrader uses historical data to recommend a reasonable reward amount for securing a reservation - let's say $100.
* Peter really wants to go, so he increases the bid (or reward) to $200.
* At this stage, the reservation does not exist yet.
2.) A Community User Picks Up the Bid
* FamousStation67, an experienced AT user, has a strong track record of successfully securing reservations and low refund requests, they receive a notification about Peter's bid.
* FamousStation67 picks up the bid, meaning they will now work on securing the reservation.
* Peter can now talk to FamousStation67 for any questions Peter may have as FamousStation67 user fills the bid.
3.) Finding the Reservation
* FamousStation67 now uses their connections at Houston's Hackensack to secure the table.
* If they successfully get the 6 PM table for four, Peter receives a confirmation that the reservation has been secured.
* If FamousStation67 fails to secure the reservation, the bid is returned to the pool so another user can try.
4.) Payment & Protection
* Once the reservation is secured, FamousStation67 receives the $200 reward which is credited to FamousStation67's AT balance, where users manage their own funds and can withdraw via available payout options such as bank transfer, PayPal, or Zelle.
* Peter can now enjoy the dinner with his friends at Houston's Hackensack!
* As with all transactions on AT, disputes and no-show fees are handled through the platform's community-driven resolution system. Users with a strong track record are incentivized to fulfill bids successfully, and community members can report issues to maintain trust in the marketplace.
