Absolutely awful service and not even apologetic for cancelling my appointment that I made myself. - Hotel d'Europe Avignon - Trade Reserverings
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🤮 1/5 - Absolutely awful service and not even apologetic for cancelling my appointment that I made myself.
By 👻 @jhorn66, 07/09/2022 3:00 am
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We were here for a weekend wedding for 3 nights. Booked a suite for 1100 euros a night. I’d made my own booking at the hairdresser Jacques Dessange for Saturday at 2pm as we were going to a wedding at 5pm and when I showed up at the hairdresser, they said the hotel had cancelled my booking for an updo and makeup so they’d given away my booking to someone else! I called the hotel and inquired and they said oh someone in the group told us to cancel all the bookings. Mine was made separately and they never even asked the name of the person. The lady at the hairdresser gave my name asking if the hotel was sure and they said yes WITHOUT CHECKING with me. They were not even apologetic at the hotel, nor did they try to find me an alternative. The service is awful. The food mediocre at best. I would NEVER stay here again or recommend them. Find another place to stay in Avignon! Never ever coming back here!
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