Turned away at the door with an empty restaurant - Hillstone San Francisco - Reserveringen te koop
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🤮 1/5 - Turned away at the door with an empty restaurant
By 👻 @111amchugh111, 08/28/2023 3:00 am
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Today, I went to Hillstone on the Embarcadero in SF with my wife and four children. My youngest uses a wheelchair so I asked for a table for six and let them know one in the party used a wheelchair. The hostess' expression was a look of what I can only describe as annoyance. She consulted another hostess who then came back to us and said they had nothing that could accommodate us. This was surprising since the restaurant was 90% empty. The second hostess said the only thing she could offer was to separate us into two tables. My wife and I discussed briefly and decided to leave. The hostesses had no apologies or evidence of concern or regret that they could not accommodate us. If it is true that Hillstone lacks even a single six top which could accommodate a wheelchair, then I find this a shocking lack of consideration for the millions of disabled patrons who also may seek to dine with them. I also would recommend to the management that they provide training to their hostess team to provide a greater level of empathy and hospitality to guests they are turning away especially with an empty restaurant. We left and all concluded even if it were true that they couldn't accommodate us, they certainly didn't act like they wanted to as no effort, creativity or concern was applied to serving us. This is the first and only time after many years of traveling and dining out with my son that I've been turned away like this from any restaurant. Very disappointing.
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