Didn't get a chance to eat here, but charged £150 cancellation fee. Disgraceful - hicce restaurant & mkt London - Reserveringen te koop
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🤮 1/5 - Didn't get a chance to eat here, but charged £150 cancellation fee. Disgraceful
By 👻 @Isobel B, 06/23/2022 3:00 am
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I didn't eat at the restaurant so I am just reviewing the customer service I received. I booked a table for 6 people for a Sunday brunch. I booked the table on the Friday evening, I had a few questions regarding the booking, so called the restaurant as soon as it opened on Saturday morning. I left a voicemail (as instructed by the answer message), and called a further 3 times. As no one returned my call at 1pm on Saturday I cancelled my booking, believing this would give the restaurant enough notice, given the time I made my initial booking. I had the table booked for little over 12 hours. I received a £150 charge as I cancelled within their 48 hour cancellation period, despite making the booking less than 48 hours in advance. I called the restaurant to query this, initially they refused any refund, eventually they agreed to refund £75, so I am still £75 out of pocket. They offered a voucher to use on a future visit, but I did not accept. I will never visit this restaurant again. Beware of their unscrupulous cancellation policy!!
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