Poor Service, Poor Communication - Hawksmoor Air Street London - Reserveringen te koop
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London's Best Restaurants that are most frequently booked by customers of Hawksmoor Air Street London
🤮 1/5 - Poor Service, Poor Communication
By 👻 @Susanne R, 03/13/2024 3:00 am
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Arrived at the venue just before our reservation which was at 18.45 on Saturday with friends who travelled from Germany for my birthday. On arrival was told outside by a woman with a clipboard that they are closed due to a water leak and that they have emailed and called me. They called me three minutes before arriving, cancelled via email 10 minutes before arrival. They knew we had a birthday in our party as I mentioned it when booking, no alternative given, no suggesting to get a table at one of their London venues or indeed any empathy at all. It was very disappointing. Such poor communication skills from a place which charges a lot and which I have visited frequently in many locations across the UK with clients, family and friends. I certainly will take my business elsewhere.
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