Food poisoning. No honour from management. - Hawksmoor Air Street London - Reserveringen te koop
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🤮 1/5 - Food poisoning. No honour from management.
By 👻 @parisfoodie1, 03/07/2024 3:00 am
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it has been three months since our visit to the restaurant. My husband and I had horrific shellfish poisoning. It was so bad that we were compelled to extend our stay in London by an additional day. This cost us the price of an additional night stay in our hotel room. We also paid a hefty (£400) penalty for having to rebook our car rental. I reached out to the restaurant to report the incident. We have both experienced shellfish poisoning previously. We knew very well what was happening to us. The restaurant said they would conduct a "independent investigation.". Surprise, surprise, they took no responsibility and blamed it on other factors. Nevertheless, they promised a gift certificate to cover the cost of our meal in consideration of our negative experience. We still haven't received anything from the restaurant, despite repeated follow-up emails about a month apart to the contact person who handled this issue with us. The experience at the restaurant, shellfish poisoning aside, was marred by a very loud room, and an even louder group of six drunk men who were seated next to us. We had hoped they would leave shortly after we were seated, as it appeared they were wrapping up their meal. Nearly one hour later, they still hadn't left. They kept ordering and getting served more rounds of drinks. We finally asked the management to speak to the party to lower their voices, but it really did not do very much to be helpful. The food was fine, except for the food poisoning. Portions were generous. This is a very loud restaurant. Deafening. We are just incredibly disappointed that the Restaurant will not honour its commitment to us.
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