WORST, RUDE, BELIGERENT, ARROGANT, SERVICE EVERRRRR!!! - Harry's Bar Roma - Reserveringen te koop
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🤮 1/5 - WORST, RUDE, BELIGERENT, ARROGANT, SERVICE EVERRRRR!!!
By 👻 @melissa c, 12/11/2023 3:00 am
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The WORST service. The waiter was so rude, belligerent and arrogant from the start. I think his name was SAMMY. It was my first time going to a Harry's Bar and was so looking forward to going with my mom and had planned it for months before, so after being talked down to (where I was politely asking a question about something on the menu), talked to in a hostile manner and made to feel like we weren't good enough for the place, it made me so embarrassed to have taken my 74 year old mom there, I turned beet red and started crying. I was really surprised they were so snobby the way they were. I know we should of left after our drink order which was Ok I guess and I had no help from the waiter on what he suggest since I thought they were known for their drinks (I felt like I was bothering him about it and he suggested a moscow mule and was ready to write it down but I was like WAIT A MINUTE! I ordered a Tom Collins instead and my mom ordered a caipirinha), BUT I felt like if we left, they would win lol, plus I was determined that he not ruin our evening after I'd plan for us to go AND we walked all the way there and were hungry. SO we persevered because he was only 1 man and we both spoke up and my mom shushed him lol and I snapped my fingers at him which I've NEVER done in my life to anybody but we were trying to show him who was boss. It really shouldn't of come down to that though. I still felt sick in the pit of my stomach when I did it and he complied but was angry about it lol. This should of been a fun night in Rome enjoying a meal with my mom but no. Unfortunately it was an experience I did learn from by speaking up but never want to experience again. He even said we weren't allowed to share a salad (which he said was small but was really big) and were going to charge us for sharing! I've never heard of such a thing but my mom ordered it anyways and we made sure when we ate it to share it right in front of him haha! They didn't charge us, surprisingly! The food was OK but very overpriced which I expected and the interior was very dated. The waiter was so pissed at us that he switched with another who was WAY more nicer and I feel like he knew that Sammy was being really rude to us from the start. He suggested the apple desert which was really good. I've eaten at the most expensive restaurants from Beverly Hills to Madrid Spain at Botin, the oldest restaurant in the world (who were SO kind and was such an amazing experience) and have ALWAYS been treated with the utmost kindness and best service at these places, so I was pretty SHOCKED to experience this for the first time in my life. Also at the end of the night, the maître d was looming over our table trying to intimidate my mom to tip them which was another thing that angered me and was so unprofessional. We also complained to the maître d about SAMMY the waiter and he apologized for him but who knows if he was going to do anything about it, which apparently now I see we're not the only ones who unfortunately experienced bad service from this place. Yes we should of just walked out after drinks but at the time I just didn't want to make a scene and I thought honestly it was all in my head because I couldn't believe people would treat their customers like this in such a "fancy" place. I guess I was naïve. My mom was ready to walk out lol. I'm kind of proud we stuck it out though. After they changed waiters of us, we were able to relax a bit more too, was able to finally laugh and tried to enjoy the rest of the evening. I really wish I read the negative reviews though beforehand but I guess now we have a story to tell and we'll NEVER be eating at ANY Harry's Bars ever again!!!!
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