Do not go… bad food… bad service - Gordon Ramsay Street Burger – The O2 London - Reserveringen te koop
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🤮 1/5 - Do not go… bad food… bad service
By 👻 @XoR-BZH, 07/31/2022 3:00 am
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Very disappointing… 1st and last time we will have a burger there. 1) not allowed to eat outside because “it is closed”… 15 minutes later, customers were seated outside. 2) we asked the burger to be « medium rare » and the waiter confirmed twice. Once served, it was overcooked (much more than « well done ». The manager told us they were not allowed to do « medium rare » and put the fault on the waiter. 3) After we had eaten, no one came to ask if we wanted any dessert…. Then we had to call staff twice to get the bill. 4) « Optional gratuity » was defaulted on the bill…and no nothing was proposed to fix the issue… 5) My wife had asked if it was possible to swap fries with sweet potato fries… the waiter said it was OK…but we hd to pay for it… then it is an extra…. despite shed disn’t get the “classic” fries. Considering the price, it is really the shame… food not good… bad service … and toilets not clean…. Next time we’ll go at FIVE GUYS!!!
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