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🤮 1/5 - To help the restaurant owner out, I created my very own
By 👻 @Miguel S., 03/14/2023 3:00 am
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To help the restaurant owner out, I created my very own account, and here is "my experience" at "Gelso Grand". My rating is crystal clear, 1 out of 5 stars. This was my first time dinning here, the overall customer service was horrible. I was dinning with a friend. After we paid our bill, and left the restaurant, my friend realized he accidentally left his cell phone behind at the restaurant. We went back to the restaurant to look for it, and we were given such a hard time. Our waiter by the name of Daniil A. acted like he didn't know anything, and he disappeared as we spoke to the manager on duty. The manager, which was a women, was so rude instead of being helpful. The manager failed to properly look at the footage from the camera accordingly leading up to the incident. Luckily, there were two other customers dinning next to our table that gave us a heads up it was our waiter Daniil A. that was last seen. That's why we confronted Daniil A. first. The whole thing was sketchy! We looked around our table, and we noticed another employee was going back, and forth, then offered to help us. While this employee was "helping us", he suggested the phone would be at the front door of the facility on the floor........we walked back towards the front, and the phone mysteriously was there.....the phone was planted there by the restaurant employees! It wasn't there when we returned to the restaurant to look for it! The last thing we remember was the cell phone on the table, and the waiter Daniil A. placed our napkins a certain way, and picked up our plates. Anyone can lose their items, we didn't have to have such a difficult experience to retrieve a lost item. Please be very careful with your personal items, and the staff. The restaurant owners response to my issue, was unprofessional, I was called a liar, and he even wanted me to remove my review. Your staff, and managers are a reflection of you.
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