What happens if my reservation doesn't work or is not accepted by the venue once I arrive? - Gelso & Grand New York - Reserveringen te koop
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Gelso & Grand New York Reviews from The Last Year
This was a quick stop but worth it.
We ordered the meatballs (get these! They are delicious). The service was friendly, attentive, and fast. The ambiance was very Italian chic. We sat outside on the sidewalk. The weather was perfect. The seating was comfortable and not too crammed in. The wine: magnífico!
I can't believe I'm doing this.
I've had two downright awful, back-to-back experiences at Gelso, and sadly, I will not be returning. Let's start with the food quality. I don't know if they hired new chefs but what was once delicious is now mediocre at best. The portion sizes have also been halved. Unfortunately, the prices did not follow suit. What was the final nail in the coffin for me was last night's experience. We had reservations for 9:45pm. Our reservations were nowhere to be found. The hostess rudely just said the name wasn't in her system. I pulled up Resy on my phone and showed her our reservation for a table for two, inside. 5 minutes later, we were brought to a table for two, outside. It was 55 degrees and raining. My reservation was for a table indoors so I told (and showed) the hostess the reservation again. Even though other tables were available, she said the only option was a high-top bar table. The most uncomfortable table I think I've ever sat at. Also, you're sharing the table with strangers. Awful. The food last night was not the typical Gelso quality. I'm so sad that this once incredible restaurant has gone so far downhill. Time to find another Italian spot in Little Italy...
Loved - Service - fast and attentive; appreciate letting me
Loved - Service - fast and attentive; appreciate letting me sit and order before my wife arrived - Braised lamb campanelle Liked - Creamy spinach arancini - Pistachio pesto
Wonderful ambience, rustic industrial vibe in repurposed
Wonderful ambience, rustic industrial vibe in repurposed building along a Main Street of the Little Italy area in Manhattan. On this cold rainy day, we were greeted with prompt service and a nice warm environment that was bustling with both locals and tourists like us. The spaghetti pomodoro was the best I've had! The pistachio pesto was very tasty. It is worth a return trip when back in Manhattan.
Love this place! The service quality is excellent, the
Love this place! The service quality is excellent, the vibes are comfy, and the food is truly amazing. I'm making sure to record these outstanding cuisines so that I can re-experience them all on my next visit. Crispy Calamari: Not your ordinary dish! It's perfectly fried, devoid of any oily feeling. Plus, they've added some artichoke & haricot vert to create a harmonious balance. (Make a wish here - throw in more vegies, they match so well!) Prosciutto Pizza & Pistachio Pesto Pasta: Both were good choices. Their pizzas and pastas are consistently great. Truffle Pacchieri: Prepare to be wowed! The truffle flavor is incredibly rich--I could practically smell it wafting from the kitchen. Also it is so dense and creamy - you'll love its texture. Speakeasy-Like Bar Area: Hidden in the basement, it's a gem waiting to be explored. Perfect for chilling with friends. My mouth waters just reminiscing about it!
The best! The ambient is romantic and the food is one of
The best! The ambient is romantic and the food is one of the best! If not the best) Servers are awesome and this is my favorite Italian restaurant in NYC.
One star service by a salty rude un-attentive waitress from
One star service by a salty rude un-attentive waitress from hell. You would expect anyone working here at this overpriced restaurant to be the most polite but that was unfortunately not the case for me and my daughter when we dined here on 4/24/24. We were celebrating my birthday. The trouble began when I asked the waitress (I think she was Italian) to ask the kitchen if they add vinegar to their brussel sprouts. She said she would return and let us know but instead she put the order in for the brussel sprouts without letting us know. Ok I let that slide and didn't even bother to bring it up because I didn't want to sour the occasion. She was extremely inattentive and never even returned to ask how our meal was or to ask if we wanted more drinks. The place was not that busy. Then my daughter went to use the rest room at the end of our meal. This completely clueless rude offensive waitress decided that would be the perfect time to bring me my birthday ice cream dessert with a candle on it. I swear she was jealous and wanted to spoil our night. So I waited for my daughter to return from the restroom while keeping an eye on the candle that was burning down, hoping my daughter would return before I had to make my wish and blow it out. Unfortunately my daughter did not return in time and I had to blow the candle out before it went all the way down touching and melting into the ice cream. This waitress tried to ruin our perfectly fine evening of fine dining and wining. I'm sorry I even bothered to give her a $14 tip. She certainly didn't deserve a tip - but I figured the tips are shared with the kitchen crew and didn't want to deprive them of their service because of this sad waitresses with bad manners. The restaurant would've made a whole lot more money if she was nicer and more attentive to our needs. We ended up going to a nearby bar and spending $150 in drinks afterwards. And the waitress from hell was unsuccessful in her attempts to ruin our celebrations. If you choose to dine here and get her as your waitress - be sure to request a different server - she is awful at her job. She is extremely unpleasant and rude to put it mildly. I suggest this restaurant owner hire someone more pleasant and less rude if you want return customers. I know a lot of people in Manhattan and I will never suggest this restaurant to them. We also won't be back.
Gelso & Grand had good reviews so I decided to check it out.
As soon as I entered, I could tell that the ambiance was very romantic. Lights were dimmed and decor was very nice. I went around 8pm and there were plenty of tables available, but the 2 person table was a bit small for the size of the menu and it was very close to the other table. We ordered the spicy Inferno pizza which was delicious. They did not have the frozen peachy frose, so we ordered the rose sangria and forbidden fruit sangria which were good and not too sweet. Staff was very attentive, always refilling waters and checking in if we needed anything. I would definitely come back to try out more options from the menu.
Good Italian restaurant but there wasn't anything that
Good Italian restaurant but there wasn't anything that really set it apart from other Italian joints. Don't get me wrong, my Pistachio Pesto pasta was made perfectly but the wine selection was just ok, the service was sub par and the restaurant was huge and touristy. The Ambiance was up beat but pedestrian. Maybe my expectations were too high but I'll be looking to do better next time.
Good service and good food .
Highly recommended and ambience. Food is amazing. Viviana is awesome thank you for your service
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What happens if my reservation doesn't work or is not accepted by the venue once I arrive?
By 🦩 @FluffyStar64, 07/08/2021 9:43 pm
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Will the reservation be legit? How can I be reassured upon arrival at the venue? 🤷🏼♀️🤷🏼♀️
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Answer from 🥷🏻 @ColorfulRod45 (07/09/2021 8:25 pm)
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Hey Fluffy, thanks for all the questions :-) We do review every appointment or reservation and encourage customers to rate their seller after transacting to minimize issues like that. But nothing is perfect and should that ever happen you will be able to tab a button "Report a Problem" next to your reservation listing in your Portfolio and the AppointmentTrader Money Back Guarantee will kick in.
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