I'm not a regular but I have dined at Fiola on more than a - Fiola Miami - Reserveringen te koop
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🙂 4/5 - I'm not a regular but I have dined at Fiola on more than a
By 👻 @Shannon S., 08/09/2022 3:00 am
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I'm not a regular but I have dined at Fiola on more than a handful occasions. My 4 star review is for my usual dinning experiences. My 1 large group experience does not deserve 4 starts, that would be a solid 2.5. Therefore my review for each is separate.Dining ExperienceTheir staff is extremely attentive. If its cold outside, you're being offered a blanket, of something drops you're getting a replacement. If you come for an early lunch you'll likely get 2 staff members waiting on you. The food is very good. Not the best Italian I've ever had but everything tastes NY Italian authentic and fresh. In particular we love the meatball, fisherman dish, lasagna, and tiramisu. Fiola is great for a date night or executive lunch, you know you will eat well and be taken care of. Large Group ExperienceWho would have thought that a restaurant with such good service would be terrible booking a larger group table. I was hosting a surprise dinner for my best friend as Fiola is her favorite restaurant. One of my friends called and made the reservation and gave them my number, I was then called and told there's might be a conflict but that unless I hear from them we were good to go. We were told we would have over of the private rooms to host our party of 11. I never heard from them again. On the day of, guests arrive a few minutes before the reservation and were told there's was no reservation. I call while doing my best not to be heard as I'm chauffeuring the birthday girl who is being surprised. I ended up speaking to a manager who tells me "someone" called to cancel my reservation--could not and would not give me a name. There were only 2 people involved in planning and I was the point of contact and I never called. We were told we couldn't get the room and that they would accommodate us outside in the heat and humidity. My friend at the restaurant then tells me that the manager I had *just* spoken to said that I told him that we were not coming. I was so angry because that was never said and I'm doing my best to deal with this without revealing anything to the birthday girl. I text the manager as I see the number I spoke to him on was an iphone telling him that I don't know how there was a miscommunication but that we would most certainly be there and we're only a few minutes away. He responded saying they were making the arrangements. My friend at the restaurant handled the rest but I was never apologized to by the manager that gave us so many issues ended up helping serve the trable and would not and who also made eye contact with me throughout the dinner. It was truly a disappointing experience and I would never host more than a table of 4 again. I personally wouldn't go again after such poor customer service, however, my dad considers one of the dishes to be his favorite so I'll likely be back and side eye than a manger.
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