Terrible customer service - Figo Stratford London - Reserveringen te koop
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London's Best Restaurants that are most frequently booked by customers of Figo Stratford London
🤮 1/5 - Terrible customer service
By 👻 @Dan R, 03/14/2024 3:00 am
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Just for reference was really looking forward to dinner at Figo and I am frustrated that we felt to leave before receiving any service. I never write poor reviews and I hope this is my first and last. I visited on 14th March 2024 with my partner under a reservation. This was on a match day and the entirety of Stratford was full of football fans looking for somewhere to eat after the game. Quite clearly when we arrived at Figo on time it became apparent that they were overrun with more customers than they could handle, and that they were allowing large groups of football fans without any reservations. We were told to wait in the “lobby” area before our table was ready - keep in mind this lobby area is a cramped space just at the entrance door between the outside seating and indoor seating by the other customers sat at their tables dining, which meant ourselves and others were blocking staff coming past every second, which was just awkward. Fifteen minutes later we were directed to our table as we thought, despite having just watched a separate couple get seated before us after arriving after we had. Rather than seating us at a table we reserved, we were propped in one of the middle large tables shared with customers who did not come with a reservation. I quickly got the attention of what I believe was a manager and politely asked to be seated at a table just for the two of us, making clear that we were not like many of the football fans that were just showing up without a booking. The manager has shrugged this off stating why didn’t we just start with a drink first - keeping in mind they sat us down without a drinks menu!! After another five minutes of being ignored again we have gotten up to leave, and only then did staff take notice and asked if we needed anything. Like I said at the beginning, I was very much looking forward to this dinner. I absolutely love Italian food, but this is no way to run a business. You do not prioritise late comers with no bookings and subsequently provide a terrible customer experience for those who had the decency to make a reservation ahead of time. I will not be returning to Figo to give this another opportunity. Thankfully there are many choices of Italian cuisine to choose from in London. From reading other reviews I see others have had similar experiences.
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