SUB-STANDARD FOOD, BAD SERVICE - ferdi Riyadh - Reserveringen te koop
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Riyadh's Best Restaurants that are most frequently booked by customers of ferdi Riyadh
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🤮 1/5 - SUB-STANDARD FOOD, BAD SERVICE
By 👻 @Clootsooker, 06/09/2023 3:00 am
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We chose this restaurant as it was near our hotel, not knowing that it appears to have a bit of a cult following due to a celebrity dining there. We chose badly, and should have paid our drinks bill and left, after we asked for no raw onions on our food, and were told assertively “We do not change any menu items!” That was just the start of what turned out to be a bizarre and highly unpleasant experience in this establishment. The two cocktails we had pre-dining were good, no issues there. We ordered the cheesburger topped with bacon and egg, and pork skewers, with a portion of fries to share, and a carafe of tap water. The fries appeared a good five minutes before the rest of the food, so we nibbled on them whilst we waited. They were average, bog-standard fast-food quality, nothing special. When our mains appeared, we experienced an average cold-in-the middle burger, which was very small (the egg completely swamped it). The bun was a cheap mass produced lump of tasteless claggy gluten. The pork skewers were simply vile. They had clearly been pre-prepared, reheated, smeared in a bland “sauce” to mask the fact that the meat was dry, overcooked and flavourless. Husband decided to eat his cheeseburger, despite its shortcomings, but I asked the server to remove the pork skewers - “You don’t like them?” She asked. I explained that they were not good, ill-prepared and inedible. I was expecting her to offer another menu item, which didn’t happen. She shrugged and said “Ok, but just so you know, it won’t be taken off your bill!” By this time, the server’s demeanour and attitude were beginning to ramp up, so much so that I’m sure she was deliberately drawing attention from fellow diners - playing to the gallery! We asked to see the manager, and were told no manager available. We asked for the bill, and a note of who we should write to to make a complaint. Well, that’s when the unprofessional behaviour really kicked in with this server. She shouted at us “I’m only the messenger!” . She brought our bill, and I noted that she had added a charge for the tap water we received, which is illegal. I asked her to remove it, she vehemently refused. Her behaviour by now was nothing short of manic, shouting, gesticulating, “I’m not having this, I’m not taking this, No! No!” We were astounded by the performance this person was putting on (again, I suspect she was playing a part for the diners who had their cameras running). I also formed the view that it wasn’t the first time that dissatisfied customers were dealt with, as she fielded our complaints with a well-rehearsed script. We had already left the restaurant, and were 50 yards up the street, and she was still shouting insults at us, utterly shocking, unprofessional and abusive behaviour! I briefly wondered if we had mistakenly entered one of those themed establishments, whereby part of the experience involved being verbally abused by the staff (but I suspect that even there, you’d get decent food).
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