Inappropriate Customer Service - Etrusco at the Savoy Dunedin - Reserveringen te koop
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🤮 1/5 - Inappropriate Customer Service
By 👻 @Erin, 03/10/2023 3:00 am
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My friends and I dined at Etrusco for my birthday on the 10th of March. I found myself confused when I was seated at a 4 person table after booking for 5 people, but assumed one of my guests must have called in advance to change the booking to 4 (we have since checked the booking and it states 5). On our end, half of the table did arrive half an hour late, but my partner and I happily had entrees and drinks while we waited. When my guests arrived one went and asked for an extra seat, but was left waiting and was forgotten, so she found a spare seat- not from another table. We didn’t mind this too much because obviously it was a busy night, and we were late. It wasn’t until later on in the evening when that same guest stopped me from leaving, we waited for a while to have our dishes cleared, and we had been seen to a few times after that by the staff, but this guest didn’t order anything. After having glassware and rubbish cleared off our table, and sitting for over 15 minutes we got the hint we were being ushered to leave. To which my guest had to reveal that she had dropped off a cake earlier in the day and was told they would bring it out. I was appalled at the response of the woman behind the counter when she asked for it back, this woman scoffed and mocked the way my friend asked for it. Who I assume was the manager apologised profusely, but my friend was obviously uncomfortable with how he kept touching her arm when he would apologise. We also noticed that he said the cake was all set up and ready to go, but it clearly wasn’t as some signage she provided wasn’t open, and the note she had attached likely was not looked at. We tried to be kind as we left as we know it was a grad night, and they were busy, but I was really disappointed with the inappropriate customer service.
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