Hard pass. - Elephante Santa Monica - Reserveringen te koop
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🤮 1/5 - Hard pass.
By 👻 @bklynyoga, 12/23/2023 3:00 am
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The food is pretty good but the service was essentially atrocious. Our food had a massive mixup. Calamari in a potato dish. We do not eat shellfish or seafood and were really upset to bite into a calamari. Both myself and my daughters got it. Had we been allergic, it would have been awful. The first waiter who came by told us "it happens all the time" bc they use the same fryer for calamari and potatoes. Super irresponsible considering shellfish allergies. The waiter was incredibly rude about it to boot and acted like we were overreacting, despite the fact that we are in fact super strict non shellfish eaters. After that, they treated us like pariahs. We ordered a second round of drinks that never came. Manager was told to be on the way to discuss the calamari issue and never came. We were comped the potatoes and not offered anything else. And finally - the waiter came to the table as we were leaving and said "by the way, the chef does not think you got calamari and you were mistaken." No words. I can tell the difference between a potato and calamari - especially since the first waiter told us "it happens all the time." It was gummy and tasted like the bottom of the ocean. It was really just so rude. The food is good but not THAT good as to warrant that behavior.
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