Came here for the first time. - Eden Roc Miami Beach - Trade Reserverings
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Miami Beach's Best Hotels that are most frequently booked by customers of Eden Roc Miami Beach
Ranked #13 in Miami Beach's Best Hotels.
😒 3/5 - Came here for the first time.
By 👻 @Ayesha R., 08/05/2022 3:00 am
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I came with my daughters for the miami spa treatment. We always go to the Fountainbleau and decided to change it up. It would have been a great spa day if the amenities at the spa was usable. Let's get started the hot tub was dirty with a green slime gunk in it floating around. The cold water tub looked clean but didn't want to take any chance. The steam room had no steam. I told the representative and she said she told the front but they cant fix it sorry. The sauna had no heat it was not hot at all just warm. The quite room was nice but I noticed that they did not changed the towels when someone was finished laying down. In this day and age with all these new pandemic diseases like covid and monkey pox being so rampant I would hope establishments would be more attentive. Another issue was we called a representative about a transaction fee that was pending on my credit card before we even got to the spa. She said sorry they have a glitch and it will fall off when we arrive. I said no problem when we arrived the charge was still there and they also took our payments for 3 services. I have never had a transaction held on my credit card before the day of service and oddly did not even say spa or something that has to do with the spa it stated food and beverage which was very odd. Then we were told you have access to all the pools and you do not. You are not allowed at the adult pool which is where we wanted to go did not want to be around kids while I was trying to relax. We tried to make the best of it and had some drinks and food which was a little challenging getting help but finally did. Once we got a server he was very attentive which was good. As for the spa treatment it was good and the therapist did a good job. I gave this establishment 3 stars because of the 2 employees that serviced us. When you go for a spa you go for the amenities and the vibes if these things are not working and that is included in your experience why should you even pay. I felt very disappointed and robed of my spa experience. Sadly to say I don't think I would be back. Hopefully they get these issues resolved.
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