STAFF VERY INCONSISTENT! - Duck and Waffle - Reserveringen te koop
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🤢 2/5 - STAFF VERY INCONSISTENT!
By 👻 @Stephen M, 03/14/2023 3:00 am
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As mentioned in several reviews, the seating is a lottery! We booked a table initially for 5 but sadly 1 couldn’t attend due to illness, it was also a birthday treat from my son. We were greeted by a very pleasant concierge and we were shown to a table that should only really accommodate 3 people max and looking around the restaurant this was the case. Sadly, it does seem to be about yield and not comfort. We commented to the lady who seated us ‘would it be possible to move to one of the ‘booths’ which was literally next to our table’ and in quite an arrogant tone she responded with ‘NO’ its booked out for 6! It was swiftly laid up for 4?! After waiting sometime to order drinks, a very pleasant waitress came over and we asked the same question about moving to the booth..she didn’t hesitate and said ‘of course, no problem’ it seems as though certain staff just can’t be bothered and don’t like to be questioned about seating. Our waiter/waitress were absolutely delightful and were a credit to D&W its such a shame when certain staff have the attitude of ‘take what you’re given!’ The food was superb though and the views across London were fabulous! We would most definitely go back but request a particular table as it is meant to be a pleasurable experience.
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