Terrible service. Would not reccomend the afternoon tea. - Cinnamon Bazaar London - Reserveringen te koop
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🤢 2/5 - Terrible service. Would not reccomend the afternoon tea.
By 👻 @Lauren D, 03/11/2023 3:00 am
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We visisted for the Indian afternoon tea on a Saturday lunchtime. We were a party of 9 with four children aged between 3 and 12. We had phoned ahead to request that some of the sandwiches were made without chilli to cater for the children. We were assured that this was possible. When we arrived we were served the masala chai which was nice. When we came to order we were told by the waiter that food could not be altered. We had to speak to the manager who was called Anna who appeared to remember the earlier phone call. We then waited for almost an hour for the sandwiches that were part of the afternoon tea. Parties around us who had been in the restaurant less time than us had all been served. The children in our group were hungry and getting restless. After asking where our food was twice the manager explained that due to our special requsts it was taking longer. There was no apology offered and no further drinks were offered. When the sandwiches eventually arrived the children's ones did contain the chilli sauce which we had asked to be removed. The 3 year old in our group was upset as the food was too spicy for her. Again we received no apology. Eventually they provided some plain sandwiches for the children after almost an hour and a half of arriving. When we asked to order more tea we were told that our 90 minute time limit for our tea had expired and we couldn't have anymore. At no stage did any of the staff ask us if we wanted more tea. No apology was offered for the delay or anything. I would not recommend this place and I would not visit again. The restaurant was busy and understand that mistakes can happen but no apology was offered. Everyone else in the restaurant seemed to get thier food in good time and received good service. It was only our table that seemed to have been treated badly.
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