Pretty restaurant - terrible service - Chameleon London - Reserveringen te koop
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London's Best Restaurants that are most frequently booked by customers of Chameleon London
🤢 2/5 - Pretty restaurant - terrible service
By 👻 @gina287, 10/11/2021 3:00 am
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I wanted to give this restaurant a high rating as the venue was very pretty, the entertainment was great and the food although not out of this world, was tasty. However, the service was TERRIBLE. We arrived as a group of 5 to be told that we had to order everything in one go by our waitress.
We were told that the plates were large sharers (and that we had to order in one go and couldn't order more food later if we were still hungry - which unfortunately we were). The plates are not large sharers.
The guy that took our wine and cocktail order was lovely - I wish he had also taken our food order.
We ordered a bottle of the Sauvignon Blanc (NZ) wine and cocktails, later in the evening we ordered another bottle of the wine. 15 minutes later we asked again for the wine and were told they were out of stock and that they only had the French SB available so we said we would go for that. We had to ask another 6 or 7 times over the space of 40 minutes to be told that it was also out of stock and were given a taster of another similar wine which we didn't love but said we would go for. We didn't receive this either and had to ask again for the carafe.
Eventually when we got the bill they had charged us for x2 of the bottles we didn't get and the carafe as well. I asked the waitress to remove the bottle we didn't have as well as the service charge since we had spent most of our evening chasing up on our order to which the waitress replied 'perfect' sarcastically - so rude.
Again I will reiterate I really wanted to give this a high rating as it has potential to be a great spot but the service really let it down.
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