Would not recommend the Hotel - Casa Cipriani Club New York - Reserveringen te koop
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🤮 1/5 - Would not recommend the Hotel
By 👻 @Michele Criden, 09/09/2022 3:00 am
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From making our reservation to check out our experience was not what was expected of a Cipriani property. Our room had a toilet that wouldn't stop running, TV didn't work most of the stay and the room smelled at night when we returned. They charged our credit card 4 times what the room should cost the day we checked in to the hotel. Even though it was only a hold on our credit card it was excessive, upsetting and not authorized by us. When we complained they said there was no one available to take care of the charge at the moment. We spent way too much time speaking to different employees and management for the small courtesy's the manager extended to us. The club has spectacular views and food and service were amazing. However, I would not recommend staying at the hotel until they get their act together.
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