Overpriced and NOT five-star. - Carillon Miami Wellness Resort - Trade Reserverings
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🤢 2/5 - Overpriced and NOT five-star.
By 👻 @Jonathan P, 03/27/2024 3:00 am
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This is NOT a five-star hotel. It does not come close. I came here in large part because I wanted to avoid the throngs in South Beach while in Miami with my family, and because this was an AmEx Fine Hotels and Resorts property. I feel ripped off. I paid more than $700/night for what is barely a three-star hotel. Seldom got housekeeping. Ice machine on our floor was broken and never fixed. Room was in poor shape, with bathroom doors that did not work. Lobby is dated. Everything is insanely overpriced. And the staff seem deeply unhappy and totally overwhelmed. My rate came with breakfast, but they never really seemed to be able to seat us—lots of empty tables but a very lengthy wait. (They said 10 minutes, it took 30.) It’s as though the hotel owners are trying to save money on services while still claiming to be a five-star property. Never again.
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