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Café Sacher Wien Reviews from The Last Year
Was recommend be a friend of mine to try go here for the
Was recommend be a friend of mine to try go here for the iconic sachertarte and a coffee and was unfortunately severely disappointed. The cake was extremely dry/crumbly and the overall flavor was lacking. I wouldn't say it is a 'must try' in comparison to the other Viennese food we tried on our trip. For such an 'iconic' dessert, I was expecting much more. I also ordered an Irish Coffee and it was almost undrinkable. It tasted like the espresso was burnt and the whiskey surly didn't help that. We went here after seeing an orchestra (around 9PM), so a huge plus was that there was no line when we were told there typically is. The ambiance inside is posh and adds to the experience positively. Lots of historical art work on the walls and the iconic red booths are a nice touch.
Very bad experience
Unpleasant staff Cold coffee for €6.70 per cup specialty chocolate cake not very tasty very dry Completely overrated
Viennese “Must go”.
Excellent Sacher, decidedly high quality. Punctual service, very classic and elegant environment. Pleasant Viennese “must”.
Can be done, does not have to be
We waited 15 minutes without a reservation. The service was friendly. The inventory could do with updating. But that's no surprise considering the turnover. We found the Sacher cake better than expected. There are definitely more relaxed coffee houses in Vienna, but we've experienced it once.
Never Again..
Cafe Sacher Vienna wes recommended by so many friends... So, I and my friend decided to try this famous chocolate cake... We queued and it was around 5 groups of people in front of us... Then, there was someone asked who wanna seat outside...? Since I didnt want to wait to long, I raised my hand and I could see him see me, but he ignored me... Again, he asked to all of the people who queued and again I raised my hand and he still like pretended not to see me... Maybe because Im not white people...?? Since he gave the seats to others.. Finally, it was my turn to be the first in the queue and another staff asked me whether I wanted to seat outside and I said no...!!! I wanna seat inside... He said that I need to wait a little bit longer, then I said: I wait..!! So, we were inside and order that famous Sacher Cake and apple struddle and ice coffee and it turned up not so special like what we expected. It is just normal chocolate cake and normal apple struddle.. We have better cake in our place.. The ice coffee also not so nice, it is like instant coffee from a sachet... We met the couple who queued behind us and they said the same... It is nice but but... not so special... Just one visit is more than enough...
Waiting is always worth it, even if it takes 30 minutes or more 🌞🌞🌞🌞🌞🌞
Hey folks, It's so pretty, so cozy and so sweet here 😊 The Sachertorte is the absolute highlight and a taste sensation, it's almost an orgasm for the palate 🌟🌟🌟🌟🌟🌟 We were hotel guests and felt very comfortable there and enjoyed it to the fullest 👍
Overall pretty good.
As others have remarked there was a long line to get in. But once you're in the service is excellent. The ambiance is also lovely. I thought that the sacher was pretty good. They also had another chocolate bomb type of cake (original sacher cube) which I liked even better. The non-chocolate dresser was too sweet for me (I think it was called the spicy gugelhupf cake). The coffee and chocolate milk was pretty good.
I do not recommend
I got carried away by the guides and was disappointed. We waited in line on the street for several minutes to get inside. And inside it was complete disappointment. The decor of the room is tacky, the cake is so-so, and commercial coffee is available from the menu. If this is supposed to be the best cake in the world, I feel sorry for the chef. I've eaten a hundred times better. In addition, there are young waitresses who pretend not to see the customers. Only the location of this café opposite the Opera House is worth attention. Overall a complete disappointment. I do not recommend.
If you're visiting Vienna, breakfast at Cafe Sacher is like
If you're visiting Vienna, breakfast at Cafe Sacher is like Afternoon Tea at Claridge's. It's part of the full experience of the city. Ambience and service is impeccable, not stuffy at all. The food is more than adequate but nothing special. It's all about the experience. (But for my money, I prefer the Sacher Torte at Cafe Aida, and honestly, a local I spoke with said there's nothing special about it and he wonders why people buy it at all and I agree.)
The cafe is conveniently located across the street from the
The cafe is conveniently located across the street from the state opera building. There was a small when I arrived and it only took less than 10min to be greeted and get a spot. The server and hostess were nice, attentive and helpful. The waiter even brought me a magazine of the hotel to enjoy. The cafe was beautifully decorated. The linguine I ordered was quite tasty, and it was my first time to try roasted pine nuts with linguine. I also ordered the original Sacher torte: and it was delightful: definitely not as sweet as the North American cake in a good way. Hence I had a great first time experience, recommend this place and would return.
Pretty cafe and busy in the morning.
Pluses 1. Pretty place to sit Areas to improve 1. Sacher tarte disappointing, we arrived when they first opened and it was hard, like a biscuit, and dry 2. Omelet was average 3. Coffee drinks lacked flavor 4. The one waitress was overwhelmed and not very cheerful Interesting place to sit, but underwhelmed by the whole experience.
Elegant, Sacher Torte good but a bit dry and missing
Elegant, Sacher Torte good but a bit dry and missing jelly/jam middle from original Sacher Torte which they are known for. Wonderful Viennese Ice coffee. Good service. May have to wait in line to get in but line did move fast.
Overrated dessert and with poor service
My wife and I were excited to try the original Sacher-Torte... And we just don't get it. It was SO dry. Maybe that was all the rage in the 1830s, but by today's standards of desserts, it falls well below average. Extremely overrated. Additionally, the hot chocolate was, quite honestly, the worst hot chocolate we have ever had, and I don't say that lightly. It was so bitter and so sour. Neither of us managed more than a couple sips before leaving our cup mostly full on the table. We're not hot chocolate snobs either, I'd gladly take any hot chocolate over this one. To top it all off, the staff was unfriendly and inattentive. Everyone spoke in whispers. No one seemed to be having a good time. We just don't get it. We so wanted to love this, or even just like it, and came away feeling very disappointed.
If line is short, stop in
Vienna is a wonderful city, and this place is part of its cake history. Stop in if line is short and try their famous chocolate cake and have an apple strudel too. Actually the cake is rather dry, and the one your mother makes is better. But, she is not in Vienna. Actually, the round chocolate name tag in the middle of the slice is the best tasting. We enjoyed the strudel as the slices were crisp and not soggy, with side of vanilla ice cream. Not cheap stop.
Better not
Inspired by the website and the reputation of the establishment, we reserved a table online at Café Bel Etage. The reservation confirmation did not mention a separate entrance, so we stood in the queue and were actually given a table on the first floor with a view of the State Opera. We then ordered Melange and Sachertorte, and the coffee was served quickly. The Sachertorte arrived about ten minutes later. We also had the impression described by other guests here, because there were enough tables free on the first floor and potential guests were waiting in the cold outside the door. Suddenly the staff opened a wall behind which there was a room with more tables, some of which were then occupied. The difference between free tables and waiting guests cannot have anything to do with the number of service staff, because there was enough of that. We then visited other, smaller coffee houses in the days that followed our stay. The service and the quality of the coffee and cake were better. Everyone has to decide for themselves whether it is worth standing in line for a disappointing experience. We will not visit on our next trip to Vienna. We will certainly advise friends against it.
It was just OK – glad we hadn’t queued!
Passing the Sacher café and seeing there was no queue, we went in to try the famous Sachertorte cake. We were just in time as in the meantime, a huge queue had formed quite quickly. The inside of the building is quite grand and the downstairs part of the café looked lovely, however, we were shown upstairs to a small table in the window alcove, where another couple were just finishing off their eats. We were handed a menu and whilst perusing it, the couple who had finished next to us rang some of their friends to take over their table – so they didn’t have to join the queue. So our little space in the window alcove became quite crowded and very loud and so we asked to be moved to a more quiet spot. The hostess was more than happy for us to do this. During our time in the café, this group of people were very rude to the staff and also ‘flipped’ their table a total of 3 times. We both had the Sachertorte, which whilst very nice – it didn’t blow your mind like we had expected it to. We both also had hot drinks. The bill showed as GBP 36.36 which we thought was quite overpriced for our experience.
Coffee and cake with a view of the Opera
This is a very bohemian coffee place and restaurant - because, yes, they do have a food menu - with a view to the Vienna Opera House. I had a tasty beef tartar and the famous Sacher Torte. The ambiance is very XIX century-esque and the staff was nice. I could definitely recommend it for tourists.
Hot chocolate
Wait until 9 o clock pm to visit since lines have always been too long. Got the classic Sacher torte because you are supposed to. Luckily we were prepared that it is dry. Because it is. The hot chocolate with whipped cream and amaretto was divine though!!
Coffee or cabaret???
As it was a summer day in April, we stayed outside. From the guests sitting around us, we could tell that things weren't going to go so smoothly, but no matter, there's no need to rush. It took quite a while for the waiter to come to our table. We ordered iced coffee, asking that it not be made too sweet. The waiter recommended only coffee with ice - we thought it was a kind of "affogato" - and we were looking forward to it. In the meantime, chaos took its course around us. Tables were not filled, 6 guests were simply sent away???? Other guests left the restaurant without having received their food - we were having fun, but this is certainly not a reputation. When our order finally came, we were more than astonished, we received a long drink with ice cubes, see picture, we hadn't expected it to be like this... After a while, a second waiter came, finally cleared the tables, and brought the guests cards (would have been helpful for us too). We'll see if we come back after this experience. We think it's a shame, though, because today's experience didn't really make us want to enjoy more of the legendary Hotel Sacher, but who knows, maybe we'll give it another try and report exactly the opposite.
TOTAL DISAPPOINTMENT
BAD! typical place where you only pay for the seat and nothing else, we were 2 couples we took 1 bottle of water (€10) and it wasn't even 1 liter and 4 sachers (very bad). All 4 of us expressed the same opinion about the cake and that was that it was dry and had no flavor with non-existent jam. Honestly, I would have paid €20 for a slice of cake if only it had been worth it. ALL SMOKE AND NO ROAST.
Vienna and the cake...
Beautiful interior space. "Sacher tort" disappoints, a lot of fame for no reason. Service on the terrace is terrible. Slow, unfriendly employees, without the slightest attention to the customer. Vienna is a beautiful city, with a fabulous cultural offering, but the locals are not at all friendly.
Many people in line to dine in, but walk into other door to
Many people in line to dine in, but walk into other door to get to their shop. I bought a slice to go for $9 euro. There were many people buying whole cakes too, to take home We thought the cake was very good. The jam in middle is just right. Unfortunately I'm not flying home soon, otherwise I would have taken home to usa several slices for family. it's packaged very nicely
Servers are very rude.
I waited in line and was seated upstairs. The hostess said she needed to clean the table and she would get me a menu. She forgot to get me a menu, and I waited to see when a server would show. I waited maybe 15-30 minutes, while the server kept looking over at me. I asked for a menu and she told me I had to be seated downstairs. I told her they told me to come up here (the lady literally sat me at the table) and she said "that is not true" while laughing and I'm like she told me she would bring me a menu. And the lady said" you need to be seated downstairs, that why you didn't get a menu, thanks". So completely rude, when I waited in line and was brought to that table. The server even admitted she saw me waited and didn't come by. I don't understand why she wouldn't serve me. I went back downstairs because I was confused if I was really seated incorrectly, and the same hostess brought back upstairs. I asked if she was sure I was in the right spot because I was just up here and they said I had to be seated downstairs. She looked very confused and said I was in the right spot. So I don't know what the other servers issue was. Then after I ordered and wanted the bill I needed to ask 4 separate times. Not a pleasant experience. When I came in August, the servers were much nicer and helpful. So sad because the drinks and food are good.
This is definitely a touristy place.
We went about and hour before close and waited in line for 20 minutes just to get in. It is a small shop attached to the Hotel Sacher and is really known for their hot chocolate and tortes. They did not disappoint, but I am unsure if it's truly worth all the hype and price. Glad we checked it out though!
This is a special place-so accommodating and beautiful.
The line is worth the wait to savor a piece of the one and only Sacher tort. Tina Scalvi Ni was especially helpful and kind to our group on New Years Day.
Pro tip: There seems to be a trend with all of these cafes
Pro tip: There seems to be a trend with all of these cafes in Vienna. We have been cafe hopping for all the Austrian pastries. There is a super long line to sit inside the cafe but there is a HIDDEN passageway if you just want to buy the cake and various bakery goodies.
Visited May 2023 Service leaves much to be desired.
Tried to flag down to order. Received a response of "I see you" Proceeded to order. My spouse ordered for me, and same exceptionally polite server was offended that I didn't make my own order, saying "he doesn't want to talk to me". We're in 2023, my significant other is perfectly capable to order for her male counterpart. Sachet torte. Wasn't expecting much. Many reviews have noted they are dry, and they are. Photo posted to identify server. Left server in photo was rude. Right (hostess was pleasant) Dec 2023 Update: Removed photo given time elapsed.
This is an iconic location because of the famous Sacher
This is an iconic location because of the famous Sacher torte. You must have one while you are in Vienna. The ambiance is amazing, very luxurious. It's attached to a beautiful hotel. Insider tip: have breakfast at the cafe. This gets you a seat upstairs where you can enjoy people watching from the upper windows. There you have access to the regular menu as well as the breakfast selections, which were wonderful. Unfortunately the service was quite slow, but that was okay since we weren't in a hurry. There was far too much food for one person, so they beautifully wrapped up the leftovers for me. You can also buy treats to take home on the ground floor. As always in a city, take public transport or an Uber. There's no parking. An experience to remember.
The cakes are good but service horrendous.
A ton of free tables yet they ask you to wait outside in the cold.
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Same goes for 4 Charles and I Sodi
Prepaid Reservation Fee |
Agreed. Ultimately not addressing this month after month is clearly resulting in a drop in certain venue’s rankings & sales.
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Click on "Take off the Market Option" in your portfolio
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Your bid has been “matched” with a reservation. From the time a reservation has been located, the seller of the reservation must connect with moderator to give transfer information for reservation. If the seller;however, does NOT respond to reservation transfer, then your bid is reprocessed and returns to the first step, which is connecting your request to a reservation.
Process after bid is accepted. |
Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
Where do the Reservations on AppointmentTrader come from? |
Mostly from people who don't need their reservations or appointments any longer. AT has no relationship with places listed and acts as a platform connecting buyers and sellers making sure that listed reservations are real and that privacy is not compromised when transacting.
What happens if my bid expires unanswered? |
Hey @FluffyStar64, thanks for the question! When you place your bid the amount gets transferred in a deposit account, the second you either cancel your bid or a few minutes after the bid expires the funds are moved back into your main account from where you can refund it to your payment method or use for other transactions.
How do I promote my first listing?
Any ideas on how to promote my first listing (reservation for tonight)?
Give the best answerHow can I access a buyer's bid listing?
I am trying to see if they would accept a smaller table size, how can I interact with the buyer?
Give the best answer4 Charles black listed me?
I had a bunch of resys and they cancelled them all and now when I get an alert and try to book it says the reservation is no longer available... has this happened to anyone else? Any recommendations on what to do?
Give the best answerPayouts
Anyone can help with payouts, support hasn’t been helpful at all. My funds cleared and I can only retrieve $50 usd a day with a $5 fee and a % per transaction. It would take so long and so much in fees. Thanks!
Give the best answerDoes support work ?
I am having a tough time contacting and elucidating a response from AT Support. I had a listing at 6pm, which was a mistake as the actual listing reservation was at 11pm. This got somehow approved by AT, and a customer bought this from me for 6pm. I want to cancel this listing and refund customer , but there is no way of doing this ! This is so frustrating and making me lose hope on AT. Can someone help me please?
Give the best answerDoes customer service exist!!!!?????
This app is horrible I bought a res it was listed as one day but the actual res on a different day. Have messaged support non stop no reply. There goes $200+ thanks appt trader! Such a scam
Give the best answerPayment for selling
How do I receive information if someone wants to buy my reservation? How do I get paid?
Give the best answerHow can we take our restaurant off your list?
Dear Appointmenttrader Team,
I am the spokesman of the Hofbräuhaus in Munich/Germany.
We don not want to be on your App, since Reservations in the Hofbräuhaus are free.
Please take us off this list!
Please do answer and confirm this.
Thank you and best regrads
Tobias
Medien Hofbräuhaus
Banned from Resy for selling reservations- Do we have a rat on our hands???
I am new to this app and started off by selling a polo bar reservation and then quickly sold one more reservation. Not long after I received emails from Resy saying all my reservations are cancelled and I am being banned from Resy for life. How could this have possibly happened without a rat telling Resy that I sold the reservation. I need some advice on this situation and let’s catch the rat!
Give the best answerBid and Buy Instantly
I have a big ongoing and it also shows someone is working on my bid. Today I see there is a " Buy Instantly " option at my portfolio showing same price I've bid for a reservation. I'm a bit confused, since my money has already been deducted from my credit card for the bid, do I need to pay one more time for the Buy Instantly? If I choose Buy Instantly, can I cancel my bid ( while someone is working on it )? Thanks!
Give the best answerFirst Sale Help
Having hard time getting my first sale. Any advice? I just want to get the ball rolling! Thanks!
Give the best answerChanging restaurant opening times
I have a reservation for Kasama Chicago I listed but it’s not showing up because the listed opening hours are only until 3 or 4 pm. My reservation is for their dinner service at 5. Is there a way I can change the times myself?
Give the best answerI got charged twice for a single reservation
How long until I get a refund? Support has been slow, has anyone else experienced this?
I tried purchasing the reservation at $55 but it failed. Then I purchased it for $30 and it succeeded. However the $55 charge still went through on my card and posted
Cancelled reservations due to posting it here
Restaurants are cracking down on reservations posted on here
Give the best answer0 views on my posted reservations
Any idea why my reservations have 0 views? Am I doing something incorrectly?
Give the best answerFinding reservwtion
What name do I say the reservation is under?
Give the best answerHow do I deposit $?
You can only deposit $50 at a time until you earn the “Sales and Low Refund Medal” I believe. Im new to this as well but the ability to deposit more money at once and increase your amount of listings comes with that medal.
Payouts
Anyone know how increase payout transfer to bank as I can only send $50 a day and they charge $5 for every transaction. There must be a way. I’ve contacted support two days ago and not a reply.
Give the best answerTransfer question
What do you do if reservation is an hour away and it still hasn’t been transferred? Don’t want to be embarrassed at restaurant. First time user. Thanks!
Give the best answerGetting started as a seller
Hey I just signed up. I'm in Kenya and I 'm looking to be a seller. Where can i get started?
Transfer
My reservation is today and my transfer is still not complete does that mean it’s not going happen ?
Give the best answerWhen do funds get released
My funds from first transaction were supposed to be released today at 5:30 EST. Still showing in deposit account and not main balance
Give the best answerWaiting for concierge service for over 24 hrs and nothing
I have been waiting for name transfer on my confirmed reservation for over 24 hrs and haven’t heard anything from anyone. Also need to ask for a special table. Dinner is tmrw night. Anyone?
Give the best answerPrepaid
What does prepaid mean. Am I paying for the reservation and than a prepaid amount. I’m looking for joes seafood in dc. All the offers are pre paid amounts ?!!
Give the best answerNewbie sellers— how fast do your reservations sell?
I have some reservations coming up tomorrow that have gotten lots of views but haven’t sold yet. I haven’t made a sale yet since I just joined this week. I keep lowering the price, but am worried they won’t sell. How long did it take you to sell your first reservations? And did you have success being reimbursed by AT for no-show or cancellation fees? Just looking for a little reassurance. Thanks!
Give the best answer