HORRIBLE DISCRIMINATION - Café Belge دبي - Reserveringen te koop
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🤮 1/5 - HORRIBLE DISCRIMINATION
By 👻 @Diana M, 09/22/2022 3:00 am
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I willl wrote this very extensive review of my experience at this horrid despicable establishment. I am a frequent of the ritz Carlton. I normally visit sunken garden or Flaire. I have visited cafe belge before a couple of years ago maybe twice and my experience then wasn’t bad. Today my friend wanted to have a few drinks after a long day and I suggested cafe belge since it’s familiar territory and wax quite close. On arrival we came in not through the formal entrance but from sunken garden. We sat on a high table. We were there for over 5 minutes no one came to approach our table. I proceeded to go to one of the severs myself as I saw them attending to customers who came after us and ones around us. I asked him why we were being ignored and yet everyone else is being served. He told me that the table we are sat at is reserved and that is why, I asked him how we would be aware of that information if no one approached us to tell us and move us then proceed to serve us. He then tried to defend their actions and he said he will come to move us to another table. He then came and started again saying that because we didn’t come in through the main entrance for the cafe is why we weren’t aware of the table being reserved. The hostess would’ve advised us had we done so. Again I asked how we would’ve been privy to that information regardless of they didn’t come to let us know. There was a guy next to him who came but he didn’t say anything. He then told us that the table is reserved although they were all empty the whole time we were there and suggested to move us to another table and we said ok. They both left and shortly after the quiet guy next to him came back to inform us that there is a minimum sworn of 300 dirhams per person. I asked him why he felt we needed to know that information and if he told each and every person that walked in that. He said that the hostess usually does but we aren’t aware of this since we didn’t walk in through the main entrance. His name is Satish. He is the supervisor I came to later on find out. He explained to me with a hint of an attitude and I asked him if I detected an attitude and he said there isn’t one. I then asked him why he was defending his actions instead of admitting that they were wrong. The right protocol should’ve been for them to come to our table l, explain to us that that table is reserved, offer to seat us elsewhere. Do so then explain to us about the minimum spend. And then he said that he has no problem with us sitting there and he can clean our table and not move us as long as we are willing to spend 300 dirhams. This is so offensive to us. I felt completely discriminated upon. I could see I coolant reason with him and I asked for the manager as he was a supervisor. The manager Said came and listened to us, explained to us basically what the others said but he also accepted that the way his juniors handled it was all wrong and agreed on the proper procedure that should’ve been taken. He waa kind enough to tell us we could sit there and didn’t have to spend the 300 minimum l. In all honestly this was not a problem for either of us. The issue was how it was all handled. A new server was assigned to our table. He took my friends orders and I wasn’t ready with mine. He came back 2 minutes later and I was still going through the menu. I told him to kindly come back later. He never came. I saw another server and asked him to call our server, he still never came. Satish came back to our table and started talking to my friend. He asked me what I needed as my friend already had her drink, I asked him to call our server, the server NEVER came. I sat there for another 15 minutes with no service. A server from sunken garden who knows me came to ask me if all was ok and if she can move us to that side instead of we are not comfortable. I happily obliged. I will also be filing a complaint to the website for Dubai discrimination and complaints about this establishment. As someone who visits dubai often and visits the five star restaurants and stay in five star hotels… check my resume
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