Very disappointing - Boisdale of Belgravia London - Reserveringen te koop
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London's Best Restaurants that are most frequently booked by customers of Boisdale of Belgravia London
🤮 1/5 - Very disappointing
By 👻 @katlondon000, 02/13/2023 3:00 am
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Be cautious about booking via Virgin Experiences as they unfortunately seem to treat customers booking with a voucher as secondary customers. I called to make a weekend reservation and was offered 3 slots on the phone, one of which I accepted. I was then asked to email my voucher number for confirmation of the booking, which I did immediately upon hanging up. I then received an email a couple of hours later saying that apparently they were now fully booked. When I expressed my disappointment , I was told that they have many avenues for bookings so the spaces must have been booked after my phone call. Of course, this is a ridiculous system which only applies to customers trying to use a voucher as you will have to wait until Boisdale decides to follow up on your email, which means your earlier telephone reservation may or may not be honoured if the places are booked by other customers in the interim. I will be complaining to Virgin and unfortunately have been completely put off visiting in future.
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