Good food, uncomfortable service - Asil Restaurant Dubai - Reserveringen te koop
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😒 3/5 - Good food, uncomfortable service
By 👻 @Hannah M, 03/17/2023 3:00 am
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My husband and I came to Asil after finding the restaurant with glowing reviews on Tripadvisor. When arriving at the restaurant, we were quickly taken to a table towards the back of the restaurant. A selection of olives, nuts and cucumber was provided to us. Within 5 minutes, we were asked to move to another table so our table could be used for a larger booking. I had overheard conversations and understand a party who had been sat on the terrace had asked to move inside, and we were moved as a result. Not the best start to our dining experience. Having moved, a waitress attended and asked if we needed any help with the menu and offered to provide suggestions. It was noticeable that the suggestions provided were the most expensive items on the menu and felt more like an opportunity to up-sell than offering her personal opinion. My husband and I proceeded to choose our starter and main from the menu. A host came to take our order and seemed to challenge our order, again seeking opportunities to up-sell. When it came to sides, I was swayed by his suggestion of truffle mashed potato to accompany my kebab. The starters came, and everything tasted great with good presentation. We did find it odd that the waitress returned to clear serving dishes before we had finished eating and moved the remains of my starter from the serving dish onto my husband’s plate. Seemed odd. There definitely is a desire in the restaurant to clear plates as quickly as possible, but to us, this created a bit of a rushed, frenzied atmosphere. When the mains arrived, everything looked great, with the exception of the highly recommended mashed potato. The consistency was more like a sauce rather than anything resembling a potato which was disappointing. After our mains, again in what felt like a rushed action, a hostess we hadn’t seen before placed a table next to me, picked up my bag from the floor and placed it on the table without saying a word. It felt a little late in the day to be worrying about my handbag and her approach felt impersonal. As a general point, we noticed hostile exchanges between some of the staff which added to the uncomfortable atmosphere. In summary, the food was mostly great. However the service did make us feel uncomfortable and made us want to leave as quickly as possible following the meal. We skipped dessert for that reason as we didn’t want to prolong our stay. Ultimately, we wouldn’t return or recommend simply due to the service.
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