Visited with a group of 8 on a saturday afternoon. - A.O.C. BRENTWOOD Los Angeles - Reserveringen te koop
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😒 3/5 - Visited with a group of 8 on a saturday afternoon.
By 👻 @David E., 03/03/2023 3:00 am
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The crowd in the restaurant was relatively light. As we were all either meeting or hadn't seen each other for a while, we did not immediately get our drink order together. However, we waited another 10 minutes for someone to return to our table. Then, our drinks took another 20 minutes to arrive. We watched the bartender cutting limes and preparing for a busy day, which apparently had not begun with a drink order for 8. It was at this point, the lack of service became noticeable. We then ordered food, which actually was nicely prepared and shared with between our party as requested. However, one in our party did not get an entree at all, and then only got it as everyone else was finishing (it was a salad, but incorrectly deduced that it may not take as long, but it did). I saw there was potential for good food and service, but the execution just wasn't there. The wait for each item, and then the addressing the missed order seemed to all be one of those uncomfortable waits, longer than it should be, and then some. When someone in the party ordered a second drink, he had to leave the table and pick it up himself after seeing it sit on the bar for quite a while. There was no longer trust in the staff to bring us anything in a timely manner. We stopped ordering; no after dinner drinks or dessert. This was simply an embarrassment. Had I even seen anyone who appeared to be managing this group, I would have spoken to them, as they are primarily responsible for the poor training and management of their staff. The food and the ambience deserve stars but the poor service truly diminished the experience.
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