Disappointing visit for special occasion! - Alto by San Carlo London - Reserveringen te koop
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London's Best Restaurants that are most frequently booked by customers of Alto by San Carlo London
🤢 2/5 - Disappointing visit for special occasion!
By 👻 @Jacqui S, 08/07/2022 3:00 am
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This was our 3rd visit to you and our second time bringing friends with us. When making our booking I notified you that both couples were celebrating 25th wedding anniversaries. On checking my reservation 2days ago, this was confirmed by your colleague. This was also mentioned at your reception desk on arrival & I was told that we would be given a small dessert with candles. Nothing appeared…VERY disappointing! The service charge is far too high for the level of service received by you tonight. Beyond disappointing service, all the staff wanted to do was to get us out, so they could close the restaurant. We had to ask for our drinks order to be taken, staff were busy rushing up & down the restaurant, chase up food and then be told that a dessert that was ordered didn’t arrive because they were short of staff!? This really isn’t the level of service that I expected from this beautiful restaurant. The focus seems to be rushing customers out and not ensuring they have a memorable and enjoyable visit. Sadly, won’t be returning again & DEF won’t be recommending to friends….such a shame!
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