Total Disgrace!! - Alpen Rose Philadelphia - Reserveringen te koop
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🤮 1/5 - Total Disgrace!!
By 👻 @ParisTravelers, 11/24/2023 3:00 am
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I flew in from Paris and was excited to invite my mother and family to Alpen Rose after hearing all the hype. A difficult reservation, but I thought it was worth it - oh wow, how I was so wrong. When we arrived we were informed through a hole in the door that the table wasn’t yet ready so we were shuffled over to the sister restaurant to sit at their bar and buy drinks. Is this done on purpose to push the alcohol consumption? After a 25 minute wait we were finally brought to our table. A load of bread and a tuna carpaccio was gracefully offered to help us forget the wait. After ordering dinner and opening our first bottle of wine we were serenaded by the sound of whaling fire alarms - they set off a fire in the kitchen!! A few minutes later we were told that we had to leave as the kitchen was now closed and the alarm were whaling in our ears. The manager (Eric) gracefully presented me with a bill for two bottles of wine - we didn’t even touch the second bottle - the waitress opened it in anticipation of our dinner that they cancelled on us. An interesting concept to charge clients for a second bottle they didn’t touch while being victims of a cancelled dinner ! No a single apology, just a “here is the bill - pay it!” After a short heated discussion the manager, Eric Sailor, finally accepted to remove the second bottle. If the manager and the establishment knew a bit about hospitality they would have apologised and mentioned that there was nothing to pay, but know. Not the case at all. I regret not having my dinner, but am happy I have understood the true colours of this establishment. Take my advice, stay far away!! The captor grill will welcome you with a smile and a friendly and professional staff !
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