My first visit to Alexander's was an unbelievably - Alexander's Steakhouse Pasadena - Reserveringen te koop
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🤮 1/5 - My first visit to Alexander's was an unbelievably
By 👻 @Jerry T., 08/07/2022 3:00 am
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My first visit to Alexander's was an unbelievably disappointing experience. My party and I were excited to celebrate a birthday at Alexander's last night, but what we got was a completely disastrous evening instead. 3 of our party of 5 have visited Alexander's multiple times at multiple locations before and highly recommended it so I was really looking forward to my first visit to enjoy Alexander's famously good service and food. We chose to sit in their outside patio since it was such a wonderful summer evening. Upon being seated I was surprised that we were handed old and ratty menus, with the menu covers looking truly beat up, surprising for such a nice place. We asked our waiter how they served their medium-rare stakes and was told that medium-rare had a warm red center while medium had a hot red center. Based on that we ordered a filet mignon, blackened ribeye, dry aged porterhouse with bone marrow add-on, and grilled salmon along with all but two of their sides. The waiter brought out complementary champagne to help celebrate the birthday, which was nice. After waiting some time we had to request their famous bread basket twice. I'd think that's something that would automatically be served but apparently not. It was about then that a number of gnats appeared and hovered around the champagne. We tried waving them away but eventually a few drowned into the champagne. The bread and their specialty butters finally came out and were good. We were having a good time and looked forward to our meal. The main and side courses were served and it all looked fantastic. Here's where our evening took and abrupt turn for the worse. I'll say that the sides were great, flavorful and well made, we had zero complaints about the sides.The mains however were the complete opposite. All 3 steaks came out overdone and the salmon was way over salted. I don't like returning food back to the kitchen, but all three steaks completely missed their marks by a wide margin. The waiter agreed and said he'll have them replaced.While this was happening even more gnats came by, this time joined by a gaggle of aggressive house flies. We spent a good deal of time shooing away the flying insects. While we waited for the steaks to come out, we started on the sides.The manager came by to tell us the replacement steaks would be 10 more minutes and asked if everything was alright. Understand that at this point I was trying to eat the sides without a plate (the wait staff never came back after taking the steaks away and there wasn't anyone to flag down in the patio). This was not the evening at Alexander's that I was anticipating. It was funny that the manager offered to comp me, just me and not the whole table, a drink. I declined the drink, I just wanted a plate.The steaks eventually came out. Feeling like we had the chance to reset our evening, I was hopeful that they would be cooked right this time. It didn't quite work out that way. The filet mignon and ribeye were still super dry (literally no juice came out when cutting it). The porterhouse came out as it should however, medium-rare but leaning more to medium according to our waiter's description. Its bone marrow accompaniment was finished before the steak made it back out however so it was disappointing not to have them together. The manager checked on us again, I told him that the ribeye was still over cooked and one of the toughest cuts of beef I have ever had. He offered to comp the ribeye, which is a nice gesture but at this point it was too little too late to save the disappointing dining experience. Our waiter pretty much evaporated after he took the steaks away earlier in the evening and didn't return to our table until it was time to bring the check. He did bring us two cotton candies but it wasn't enough to turn this guy's frown upside down. Luckily we had a fantastic birthday cake back at home that helped do that.Those in our party that have been to Alexander's before were quite shocked at the Pasadena location's food and service quality. They say it wasn't like any of their previous visits. Being it was my first time there, I can't help but feel disappointed and have big reservations on ever visiting again. If you do go, don't sit outside.
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