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Alain Ducasse at The Dorchester London Tripadvisor Reviews
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28 Reviews
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Ducasse
I recently had the opportunity to dine at the Alain Ducasse restaurant at the Dorchester in London and I must say that the experience was absolutely exceptional. The restaurant is located in a luxurious and refined setting, with impeccable service from the moment you walk through the door. The staff was courteous, attentive and knowledgeable about the menu and wines. The kitchen is led by Chef Alain Ducasse, an icon of global cuisine, and his culinary mastery is clearly reflected in every dish. Each plate was a festival for the senses, with fresh, high-quality ingredients expertly prepared and creatively presented. The dishes were balanced, full of bold, complex flavors that worked together harmoniously. Every bite was a memorable taste experience. Although the prices are high, the dining experience and the⬤
Be the first to ReplyExceptional! Don't miss out, if your bank account allows it.
Best restaurant of my 20 day trip to the UK. Exquisite service and food. Very friendly staff and without the intrusiveness that usually occurs in these luxury restaurants. It's not cheap, but it's worth every penny. Depending on your budget on the day of your visit, choose to pair the wine with the food, which is sensational. At the end of the meal we were treated to a visit to the kitchen and a chat with the chef. Superb!
Be the first to ReplyElevators?
Dinner yesterday. First of the year. The team in the kitchen and on the floor are so consistent in a positive way that dining here is a zero risk event. They are just so professional. I don't know about you but with sky rocketing prices at restaurants today, I literally cannot afford any longer making mistakes in dining out. The mistake of selecting a bad restaurant is just too prohibitively expensive. Not a risk here. Been there several time, the cuisine, the visuals are nicer now, no point expanding, they are just very good, even in desserts! This cuisine in London has one key characteristics that makes it quite different from its peers: I have tasted quite a few of their dishes over the years, and the team in the kitchen clearly is not afraid of taking risks and to innovate... This is what I personaly love it here but many of their in 2*-3* peers are much more risk-adverse in their recipes, in their visuals, in their business propositions to clients etc... So far it has worked but it is more risky. I am sure they know that... On the floor they have an excellent restaurant manager. Smart and pro. A keeper in my language! Sommellerie is excellent too. Only one thing I would change ASAP: the music. Even in a lift, it is better. Whoever selected the playlist should be fired at once. And I am not joking. Clearly someone who does not work on the floor and someone who does not eat there. Thankfully, the rest is just perfect.
Be the first to ReplyA disappointment
All I can say is this place is just so disappointing and underwhelming, I’m actually confused as to how it has 3 stars. There is no innovation, there was shell left on my lobster and most things just had citrus added for flavour.. I also feel as though particular waiting staff assumed that I don’t usually eat tasting menus so didn’t care about the detail behind the dish, I noticed explanations to the table next to us were very different to ours and I had to ask lots of questions. There was no storytelling, no personality, nothing that blew me away except for the incredibly expensive bill presented at the end. Hardly any snacks to start with which is the best bit and the highlight is the teeny tiny scallop so make sure you savour it! So many better 1 and 2 star places that I prefer…
Be the first to ReplyAfternoon Tea @thedorchester
Amazing service from Jo and Anwar- celebrated a special milestone birthday with a very close friend - highly recommended.
Be the first to ReplyI should have just showed up and got sick there!!!
They are not accommodating. They don’t care , they just want your money. I flew in from London and I arrived sick, I had severe motion sickness and dehydrated. I called to cancel my reservation since I was so sick and told them if I end up going there, I would throw up. They didn’t care about my health. They charged me 500 pounds for cancelling. I should have showed up and just thrown up at the restaurant!! They don’t care about you at all!!
Be the first to Replyjust ok
went with my partner, was just underwhelming in general. staff were very good but the food and overall experience was poor value for the money being spent. would have been better off going else. that said, its nice to say you been , even if just the once.
Be the first to ReplyAn outstanding culinary experience
As you'd expect, this was an outstanding culinary experience with impeccable service. We opted for the tasting menu with accompanying wine with each dish. As the vino kicked in, by the time the last course arrived, I’d be lying if I said I could remember the fine details of everything I ate. I do know that every dish was superbly presented with enthusiastic explanations of both food and wine from their team. This contrasted with the restaurant interior which, whilst welcomely spacious, felt somewhat minimalist and formal. Apparently, it’s reminiscent of an informal English garden but I didn’t pick up on that. But hey – what do I know about interior designs? I’d also mention that the bill includes a space for adding a gratuity when service charge at 15% is already included. As I assume that the service charge is shared by the team, if you want to leave more, I don’t think you need to be prompted to do it. Despite those minor gripes, the experience was outstanding. In particular, I’d like to thank Andre, Emil and Abby (apologies for any misspellings). You were all great. And a few other of your team members whose names I did not get.
Be the first to Reply3 reasons.
Been there several times. Why? Three simple reasons: 1- The cuisine is amongst the top best in London (ingredients, recipes etc…). Second, you don’t take any risks here: cuisine and service have never let me down, my clients, or my friends. I don’t know about you but with restaurant prices now in the stratosphere, I can’t afford any more to be disappointed with 1* restaurants but with a 2-3* bill. Can you? And third, the menu changes pretty often. This is the opposite of the Ritz for ex. where they could print their menus on a marble stone as it almost never changes. This is the reverse here: they respect seasons (no apricot soufflé in February for ex./Guess which 3* restaurant in London serves green peas all year long?), and if you come several times a year, you are not going to find the same dishes over and over again. That’s pretty risky in fact as unlike many 3* restaurant West of London for ex. or very close to the D, the cuisine here is taking risks with each new dish they create. I suppose this is more fun for them and for us clients, but the risks are there. Last point, the staff on the floor and in the kitchen are just nice people. And today, in this awful world, I don’t want to waste any more time with obnoxious, pretentious staff in some high-end restaurants (I have names…! ). That’s not the case here. Not everything is perfect: the music is cr..p. No personality there. The decors, well am not a fan. And the aperitifs could be updated. The wine list is .. Well, I have decided to remain polite on this website. Thankfully, they have a young sommelier doing an excellent job the same they have a great lady as RM who is very pro. Shame they are now closed at lunches during the week and of course like they remain cosed on Saturdays and Sundays at lunch time. Would be so great. Amongst the very best restaurants in London.
Be the first to ReplyThird stop on our Michelin tour 2023 !
So, this was to be the "big gun" on our London Michelin adventure 2023, and it did not disappoint. At this point we have had Dinner by Heston Blumenthal, lunch at Petrus and now the Alain Ducasse at the Dorchester, Last time we were at the Dorchester ( and Alain Ducasse) was the spring of 2019 for a lunch. I though the hotel was stunning then but now its just over the top incredible. Walking the promenade to the artist bar is just magical, with so much understated elegance. We settled in for some pre dinner cocktails . The young Italian bar man was engaging, witty and made a top notch Martini. The older gentleman brought us some delightful snacks which were truly appreciated. Upon entering the dining room, we were shown to a table next to la table Lumiere. I wont go into all the details of the meal, except to say there was not one misstep, nor did one plate go back with anything remaining on it( we chose the tasting menu with the wine pairings "experience" level.) I found the young sommelier to be incredibly knowledgeable and most engaging. End of the night highlight was to tour the kitchen and meet Chef Blondet and his brigade. Incredible evening all around, an absolute highlight of our London adventure !
Be the first to ReplyTruly exceptional ♥️
Quality and service which you would expect at a three Michelin star restaurant. A wonderful culinary journey from start to end - dishes served at the start had clean and refreshing flavours, followed on with bold, meaty flavours. Ended with cheese course and a beautiful sorbet dessert. At the end of the service, my partner was given a chocolate gift, very thoughtful! It was the perfect place to celebrate a special birthday.
Be the first to ReplyPoor service
I visited Alain Ducasse at The Dorchester for my birthday with my wife. We had the tasting menu and the food was exquisite apart for the fish that wasn't anything special nor tasty. We very much enjoyed the medallion lobster, the scallop and the he venison. The service however was a big let down for a 3-stars Michelin restaurant. We had a glass of champagne when we sat and the sommelier put maybe 50ml in my wife's glass while my glass was filled normally. I never saw that in any restaurant in the world, regardless of their price or how many Michelin stars they have. That was a bad way to start the diner and spoiled a bit the good feel factor of the arrival. The total bill for 2 tasting menus, 2 glasses of champagne at the beginning and half-bottle champagne during the diner was £561. When we left and got our jackets, I noticed my Louis Vuitton pin wasn't on my jacket anymore. I told the staff and they started looking on the floor for it. I ended up finding it after a while, but not the whole pin, the back was still missing. That was rather annoying to see. I was told they are going to keep looking for it and that I would be contacted. I wasn't and after some days I got in touch with them. At first they were dismissive and when I told them I'm not happy with the way they're treating this a manager then called me. They told me they're still looking for the back part but I'm not expecting it to find it. To spend above £500 on a diner and then to be disrespected I find unpardonable. I'm not going back there again.
Be the first to ReplyExceptional meal
We booked this restaurant as a double birthday celebration and our first three star michelin restaurant. We were not disappointed quite simply the best meal I have ever eaten. We picked the tasting menu with a wine flight and when the first course came out I knew we were going to be in for a beautiful meal. The lobster dish was stunning and the wine choices complimented the food. The real highlight was getting to go into the kitchen and meet Jean- Philippe the executive chef. Worth every penny and I'm so glad we picked here for our first three star meal.
Be the first to ReplySimply world-class!
This was a perfect eveing from the start to the end! First of all the service and ambience is perfect - from the first interaction at the entrace all through the evening! Friendly, super professional, knowledgable and yet a little nice ”french formal” service to make it an evening to remember. We had the Tasing Menue and its a perfect choice, well balanced dishes presented in a perfect way - simply world class food. We did not go for the wine menue instead we selected wine and aperetifs from the excellent and extensive wine list - simply perfect! All in all a world class fine dining experience with world class service. If you once in your life want to dine at a three star restaurant this one should be high up on your go-to-list!!!
Be the first to ReplyVery bad booking experience (for a £610 restaurant gift voucher)
Rarely do I find the time to write a review so it has to be about an extraordinarily good or bad experience. I contacted the reservation team for Alain Ducasse at The Dorchester on Wednesday evening as I wanted to offer a gift certificate for a total value of £610 for a decade birthday that happened the next day. I was explained that I needed to fill a PDF form, either with a specialized piece of software or by printing it then scanning it, in a much outdated fashion, and that I also needed to fill my payment information on a form on a website, even though the payment would be made later, in as much of an outdated manner. I wonder if all their clients need to be computer science engineers to be able to follow these parallel procedures. Everything could have been handled with a single online page with an instantaneous payment form. The same evening I dutifully filled the PDF form and sent the payment information. I was told they would check both the form and the payment information on Thursday and that they would send the voucher at the latest on Friday morning. This Friday afternoon I called my relative that was supposed to receive it and he hadn't. I then checked my mailbox and saw that the reservation team had sent me an email asking me to send the form, as if I had sent nothing! I called them, and after much difficulty in trying to get someone from that team—being told that the restaurant was closed even though the reservations team is supposed to be open before—, I was told to call after 6PM and ended up being called back before that. The agent coldly told me that they did not receive the email and did not seem concerned to look through their spam folder, even though I was in a cab and it was impractical for me to work with email before the office closed. Considering I didn't receive any delivery error message, I am doubtful that they didn't receive it. I eventually forwarded the initial email that contained the form, using my smartphone. Later this evening I finally received an email from a new person, the reservations manager, saying that everything was in order and asking me whether they should wait for the next weekday, on Monday, before sending the gift certificate that was planned for “tomorrow”! The “tomorrow Thursday“ from my email on Wednesday, had become a next week… Apparently my request hadn't been transferred to her with the proper context of a lost email and being already late. When I read and replied to this aggravating email 30 minutes later, I received an out-of-office email: “the reservations office is currently closed and will reopen on Saturday 12th November 2022”, which is 8 days later! (Why would they close for so long?) They hadn't bothered to call me to get my answer to this irrelevant question for which I apparently had only a few minutes to answer. I tried to call the reservation team number that had called me earlier but it wasn't publicly accessible “the number you're calling does not exist”, so I called the number in the email signature, then got transferred multiple times in an unceremonious manner the same as earlier, and finally talked to someone at the restaurant. She showed no empathy for my panicking over the risk to miss the deadline by four or eight days, and coldly informed me that the voucher had been sent after all, which I hadn't been informed of. At that point, I mentioned that I would appreciate if they said they were sorry about the many problems. She ignored it. Finally I received an email 30 minutes later, from the reservations manager who thought that yesterday was tomorrow, and who—at last!— apologized in due form and offered to check with their IT team about the lost email. She also called me another 30 minutes later, apologizing very politely, yet offering no commercial gesture. I personally consider that a symbolically added £30 to my £610 gift certificate would have made up for the displeasing experience and the stress that could have been avoided. As far as I'm concerned, that was a bit too late to accept their apology anyway, as that last mistake was the straw that broke the camel's back, but hopefully this review will help change their booking process. In the end, the voucher was sent one day late, which is acceptable, but at the cost of a great deal of stress on my part, which I feel is unacceptable for an establishment of this caliber. I can only hope that the experience of my relative at the restaurant will be exceptional to make up for it, hoping the service will not be as disdainful as some of the people I've had on the phone. I've had the experience of booking with several 3 star Michelin restaurants all over France and while there can always be a few issues or small misunderstandings, I have never been faced with such unapologetic nonchalance, until the late intervention of the reservations manager.
Be the first to ReplyFood just not 'wow'
Service is very attentive, surroundings are nice, but this very formal restaurant just didn't deliver on food. In terms of taste to value- I have eaten in many better restaurants. Presentation OK but not as good as Core by Clare Smyth for example
Be the first to ReplyAmazing place
An amazing experience! When entering the restaurant you immediately notice the class of the place as well as the quality of the finishes. The interior is modern playing with white and milky colours somehow reaching beige in some points. The tables are set in the space and well assembled. The service and the maitre are excellent in all situations of the evening. But the most important part is the food. The food is a world for its own. Classic with modern touches. Some experimental dishes as well that not always need to be on point but delineate the handwriting of the local chef. A wonderful evening and I hope to visit this place soon again.
Be the first to ReplyGiving this 5/5 despite there being some things I didn’t like because the food is too good not to
This place is expensive but worth EVERY penny for a very special occasion in my opinion. I loved that we were able to have 1 tasting menu and 1 a la carte as most places the table has to have the same thing. I of course went for the tasting menu and I highly recommend it even if some of the things don’t sound like they are to your taste - for example I don’t like wasabi, aubergine or oyster and I was served all three at some point during my seven courses and LOVED every second of it. Our menu was: 1. Scallop with beurre blanc and caviar 2. Mackerel with beetroot and wasabi 3. Lobster medallion with chicken quenelle, perigold truffle and semonlina pasta 4. Turbot with blackcurrant and hazelnut 5. Veal with oyster and aubergine 6. Cheese selection 7. Vassout Pear As if this wasn’t enough food, there were multiple extras and amuse bouches plus lots of bread which was simply a delight! All the staff are great but there were three in particular who were very memorable and felt went above and beyond. Stupidly we didn’t get their names but one was the a young-ish man who served us each course (he has an English bull terrier dog if that helps) one was the gentleman who explained the menu and one was a lovely lady who was just generally around to answer queries. The few things I didn’t like were firstly we arrived at 6pm for dinner and the doors were locked so we were standing outside with other people in this little doorway outside China tang like we were waiting for a rollercoaster or a cinema, it didn’t feel very sophisticated given the nature of the establishment. Secondly, one of the groups we were standing with were wearing trainers, T-shirts and jogging bottoms and initially they were denied entry. However, they claimed they visited yesterday in similar attire and the staff at the door said they would check with management. 5 mins after we were seated we saw them all enter the restaurant and take their seat. If you have dress code rules that we’ve all got to adhere to then so should they. It felt very much like they were allowed in as they had a lot of money to spend (don’t we all, we are after all at Alain Ducasse at the Dorchester.) The third thing I didn’t like which is short term is the the toilets are a mile away from the actual restaurant. A member of staff takes you through China Tang and across to the main ballroom toilets and waits for you as you’d get lost otherwise. She did kindly explain that they are using the ballroom toilets due to hotel renovations which is how I knew it was short term but still annoying to have to go outside and back inside just to go for a wee. The toilets are lovely I will say that! Would I recommend here as a 3 star Michelin restaurant choice, absolutely. This far exceeds the other 3 Michelin star place I’ve been to (which I won’t name.) I would also be intrigued to visit the Dorchester again for China Tang or the Grill as I’ve heard good things about them too.
Be the first to ReplyDelicious food with an extensive menu, not so keen on the service
Extensive menu including an a la carte option with variety of flavours and textures. Food is easily the best thing about this restaurant and is worth the money. The meals are cleverly put together and the entire menu is an experience.
The decor and overall atmosphere is more relaxed than I expected which is refreshing. Its a very calm place to eat and you're given space and time to enjoy your meal.
The only thing that let this place down was the service. I don't know if the restaurant was just short-staffed on the day I attended, but it felt like everyone was rushed off their feet. I really wanted to learn more about the dishes but the staff were very eager to leave once they had presented each dish, looking around while they were talking to you and rushing away before you could say anything. Everyone was running around and you could tell that you were holding them up by asking questions which made me reluctant to engage more with the menu and dishes (isn't that part of the entire 'fine dining experience'?). I ended up leaving early because I just felt I wasn't getting much aside from a nice meal and felt I was getting in the way.
Judging by the rest of the reviews this does just seem to be a one-off experience and I'm looking forward to returning in the near future to hopefully a more pleasant meal. Despite this, I would recommend this restaurant for those interested in a unique culinary experience.
Seasons in the Sun as the song goes
Not been since December I believe. Many changes on the floor with an excellent new RM, truly excellent. The staff is smiling, and genuinely so, not faking it which is so important in a restaurant. We all have our pbs, especially nowadays and a smile may not change the world but a nice evening. En cuisine, also big changes, took a long menu, much more refined than before, over the years, excellent sauces, jus, cuissons, highly refined would be my world. Nice visuals. One suggestion, know it costs but each dish would be so much more nicely presented with a sous-assiette. It changes everything imo. The less is more is so 1990's... Obviously, not everything I agree with but that's my taste like a brioche there, a bouillon, the choice of a fish (when I taste a dish, I try to taste the ingredients separately and then together when possible). Here they respect the seasons for the vegetables, the fish (there is a book that all chefs should have on their shelf and know by heart: Les saisons de l'océan de Christopher Coutanceau ). You think all 3* or even 2* restaurants do that and respect seasons and sustainability? Well i had a pea puree a few weeks ago in a 2* for ex.... And when you have game all year long in a 3* restaurant , even if it is d'elevage? No! Seasons were invented so we can appreciate the season's products AT THEIR BEST not when they are AVAILABLE. It is not because you can get it, source it from a supplier anywhere in the world, that you should serve it. We can all get cherries in December in London. Is that the right thing to do? There is a dish with a mini souffle -would have sworn double cuisson but it is not, a little bit like a la Suissesse/Gavroche) with yellow wine and truffles. A killing we say in French. I can imagine one day they will serve a real souffle, light and elegant like a small isolated cloud in a summer sky with hints of yellow wine, truffles, and aged Comte..... But maybe they don't know how to do it...? :)! They probably don't...! :) That would be a classic 3* dish imo. Yesterday was maybe one of the best meals I had in this restaurant. At the moment, this team in the kitchen and on the floor is at its best. Let's hope they don't lose focus. The hotel is under restoration, there is a corridor to go to the men's room. A suggestion: a few decorative print sets hanging on the curtains would make it less "chantier-like". Just an idea. The wine list is on the expensive and difficult side. My own choice of wine yesterday was not great. My fault but the wine list is the weak point of this restaurant.
Be the first to ReplyAlain Ducasse at the Dorchester still Towers over London
Recently, upon visiting my son, a student at Imperial College, I chose to delight him at Alain Ducasse. We were not disappointed. HIGHLIGHTS: both ordering the tasting menu, the Jerusalem artichokes with Kristal caviar cream simply melted in your mouth; the lobster medallion, chicken quenelles and Périgord truffle with semolina pasta was flavorful and nicely balanced; turbot, salsify, razor clams and black garlic, parsley, ripe tomatoes, and citrus was delicious, subtlety sour and sweet, allowing the flavor of the turbot to ascend; ending with a fabulous pineapple, galanga sorbet, the latter of which mostly found in Thai cuisine – citrusy with hints of pine. The BIGGEST HIGHLIGHT, however, was being invited into the kitchen to meet Executive Chef Jean-Philippe Blondet himself, who was incredibly gracious. Service was world-class with kudos to Mattia Marcelli and his superb staff. No doubt we'll be back.
Be the first to ReplyBirthday dinner
This restaurant is rated very high as it has 3 Michelin Stars.
Unfortunately I found it very disappointing the food was so average, I expected flavours to burst in your mouth in fact it was the opposite. I wouldn’t recommend this restaurant to anyone. The bill was 1,500. We were 4 people.
Spend your money anywhere but here.
Jackie
Exceptional
Service was mind blowing.great food and wine narratives from all staff ..staff mostly Italian .great balance between attentiveness v interference..pricing on the taster menu s was earth shattering but worth it.the renovations around the hotel made access a bit long winded but the overall expert exceeded our expectations
Be the first to Reply3 Michelin stars at its best.
From the minute we entered we were met with world class service, we all chose the tasting menu and it did not disappoint, everything was excellent. My personal favourite was the cauliflower soufflé but the Lobster was up there as was the beef. The wine tasting is also a must if you enjoy wine, there is a choice if three different pairings with the first at £100, second £210 and £500. We had the second which again was as good as the food it was paired with.
Be the first to ReplyExceptional evening celebrating our 25th Wedding Anniversary.
What I can say, what an evening. We both had the 7 course taster menu.
Every course served just got better and better as the evening progressed. The waiters knowledge of the food and its provenance was incredibly impressed.
The Sommelier knowledge of the wines was amazing and to have an opportunity to visit Jean Phillipe Blondel in the kitchen made our evening.
For me/us a once in a life time experience made memorable by every member of staff in the restaurant.
Absolutely stunning evening, thoroughly recommended, well done guys 🥂👏👏👏👏