Firstly, the good. - Afternoon Tea at The Waldorf Hilton London - Reserveringen te koop
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🤢 2/5 - Firstly, the good.
By 👻 @Tammie C., 12/04/2023 3:00 am
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.. I was given a room upon early arrival (King Executive) and staying 3 nights. The breakfast in the Executive lounge is lovely. The bad... 1. No in-house pressing/laundry service (unexpected for a purportedly 5-star property) 2. Room is musty smelling 3. Dirty stained towels 4. After stating clearly I did not want delivery of a package to my room until my son's arrival because I was planning to sleep after an overnight flight from New York, WITH THE DO NOT DISTURB LIGHT AND TAG ON THE DOOR, much to my surprise when I was awakened when an employee entered my bedroom with his key to deliver the package. 5. After complaining to management about the unauthorized entry, a gentleman knocked on the door twice (privacy light still was on with tag on the door) to deliver laundry. It was someone else's laundry - not mine. 5. Housekeeping did not replenish coffee/biscuits or water. We had to phone to get this. 6. There was a drip from the ceiling. Engineering came - saw the drip on the rug and the spot on the ceiling beam - and recommended a room change that never was realized. 7. Came back from Executive lounge where room key worked to enter but upon return our keys were deactivated. For 1,000 GBP per night I expect WAY BETTER!!!! Do not stay at the Waldorf London - it's no longer a gem in London.
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