Disaster! - ADDA Singapore - Reserveringen te koop
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Singapore's Best Restaurants that are most frequently booked by customers of ADDA Singapore
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🤮 1/5 - Disaster!
By 👻 @296sruthy, 01/25/2022 3:00 am
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As much good the food and drinks are in this place, haven’t found a more terrible service where the service is not only bad, but the customer gets scolded for it as well! Normally I tend to steer away from putting bad reviews but this was asked for.🤦♀️
Did the big mistake of choosing to celebrate my friend's birthday(that too her 18th!!! birthday and continents away from her parents) in Adda on the day of Lohri (a punjabi festival) as they were having special Lohri menu and celebrations.
1hr into dinner, 2 appetizers and 1 of the festive specials we ordered arrived.
1.5 hrs and 3 reminders on our cocktails later, we were told(more like shouted at) that no drinks order placed for our table. Would hv given up on the order if it was any other day but on that day, we wanted to have a 18th birthday celebratory cheer with our friend on behalf of her parents. So, with much patience, placed the order again for our 4 cocktails.
In the meantime, the birthday 'cake' we had arranged to bring in as a surprise arrived. Usually the birthday cake arrives in this restaurant with a sparkling candle but this day for us it was the normal candles on one of the desserts we ordered. But the sad but hilarious part was how it was brought in - a staff just came in a very non-enthusiastic way, placed it on the table and just left! No knife to cut it with, candle NOT even lighted up!! If only the restaurant had mentioned - BYOL(bring your own lighters)!!! 🤣 What a fantastic way to ruin a surprise birthday cake cutting🤦♀️!
Asked the staff to please light up the candle, and 10 mins later no clue of any of the waitstaff. I had to go find manager from the restaurant floor and she agreed to sort out the situation soon. Finally a real cake arrived! Uff *relief*!!
But still no clue of our celebratory cocktails to cheer on with. Again I stepped out of the table to find the restaurant manager again and found a person who appeared to be the owner of the restaurant instead. Told him quickly that it was 2 hrs, 4 reminders, 2 orders on the same drinks and still no clue of our drinks and to my surprise instead of being the least bit apologetic, he told me first that we should have ordered via the qr code on the table. I told him the qr ordering on our table was not working which is why we placed the orders to the wait staff to which he gave me a disbelieving look haha. But anyway he agreed to look into the matter and very thankfully later came to our table that he has personally made sure the order is now in the system. Ok, thank God for the only good service point of the night !
Wait continued... 15 mins later 3 out of our 4 drinks arrive! Lol now we have to wait for the 4th drink. Again enquired/reminded on the 4th drink!! 30 mins again waiting for the 4th cocktail, by this time even the dead cocktails on our table wanted to walk out🤦♀️🤷♀️. Just because it was a little girls birthday, we didn't want to make the atmosphere tense, so we kept the mood light with much patience. Finally, 3 hrs into the dinner, we had our first drinks! Hurray!!!!
Needless to say we wanted to leave from there quickly and gave up on our main course! Asked for the bill, and in it was mentioned the festive special dessert we had ordered and that had not arrived at all. Alas, what a cherry to top the disastrous dinner!! 🤦♀️
Lesson learnt - do not go to adda on peak times unless you have an infinite amount of patience. And not especially for celebratory occasions or take clients for business dinners - save yourself some embarrassment!
Food & drinks are good, so if you would like to taste it, go on off peak times with a bit of patience.
Message to the restaurant - would understand completely if you are short of staff in these covid times, we know its tough times. But if so, do not organize events if you dont have the capacity to handle it. And a small apology with a smile instead of angry denial can do wonders in customer care 🤷♀️
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