Terrible service, great food … but don’t expect to receive it all - 2nd Jetty Seafood - Reserveringen te koop
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🤮 1/5 - Terrible service, great food … but don’t expect to receive it all
By 👻 @Felicia M, 07/03/2023 3:00 am
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The worst experience I’ve had in Monmouth County. Service was terrible. Seated at 5:45pm it took 25 min before we were able to ASK a server passing by to take our order. Not one person asked us if we wanted water (seated outside on the patio in the sun, in July) for that 25 min. We watched several people ask the hostess for a server to come and take their orders. Another client behind us complained how terrible his cocktail was. Once we were finally able to place our order we ordered appetizers before our entrees. We received the tuna meatballs but the Crudo did not arrive. When we asked the server she let us know the crudo takes longer to come out. We received and finished our entrees and never received the crudo. After we let the server know to take the crudo off the bill, the manager offered to comp the dish…. that we never received. I mean obviously you won’t be charging us for something we never received. They ended up bringing the crudo out for dessert … which we kindly declined. I asked to speak with the manager, and I have never met a more incompetent person in F&B in my life. An amateur, nervous, speaking in circles, and constantly speaking over me - our server Maura would make a better manager - consider it. It is clear the hostess did not assign the entire patio section to a server nor did the restaurant adequately staff for July 3 whilst releasing the amount of reservations on Resy they did, not having the capability to serve that capacity. The above aside - the food was excellent. Just don’t expect to receive everything you order.
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